Bank Customer Service Representative

1 week ago


Williston, North Dakota, United States American State Bank and Trust Company Full time
Job Title: Bank Customer Service Representative

About the Job:
A bank customer service representative plays a crucial role in delivering exceptional customer experiences at American State Bank and Trust Company. This position involves providing top-notch service to customers, ensuring their needs are met with professionalism and courtesy.

Key Responsibilities:
- Deliver superior customer service, responding promptly to inquiries and resolving issues efficiently.
- Receive deposits, verify cash and endorsements, and maintain accurate records.
- Process loan payments, loan payoffs, and answer customer loan inquiries.
- Accept checks for cashing or paying, verifying endorsements, and sell cashier's checks, travel money cards, and gift cards.
- Manage and balance cash drawers, making cash advances for customers and preparing change orders.
- Assist with night-depository envelopes and bags, rotating Saturday schedules as needed.

Requirements:
- Excellent customer sales and communication skills, with experience in customer service required.
- Ability to handle money and balancing, with computer experience preferred.
- Strong teamwork and flexibility, with a positive attitude, quick learning, and adaptability essential.

Salary: $45,000 - $60,000 per year, depending on experience.

Work Environment:
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