Logistics Operations Supervisor

2 weeks ago


Romeoville, Illinois, United States Golden State Foods Full time

Position Overview:

JOB SUMMARY: Oversees daily logistics operations to ensure optimal driver performance, customer satisfaction, and that departmental and organizational goals for efficiency, reliability, and productivity are achieved or surpassed.

Work Schedule:

Potential schedules for the Logistics Operations Supervisor include:

  • 4-day schedule: Sunday 7:00 AM - 7:00 PM; Monday - Wednesday 5:00 AM - 5:00 PM
  • 4-day schedule: Wednesday - Friday 5:00 AM - 5:00 PM; Saturday 7:00 AM - 7:00 PM
  • 5-day schedule: Monday - Friday 10:00 AM - 7:00 PM

Note: A 4-day schedule entails 12-hour workdays, while a 5-day schedule consists of 9-hour workdays.

This role is eligible for bonuses. Compensation is based on experience.

Key Responsibilities:

  1. Plans, executes, and evaluates daily logistics operations, including analysis of on-time performance, delivery reliability, off-load rates, and workforce requirements. (25%)
  2. Reviews and organizes daily routing of vehicles and personnel to fulfill customer demands in accordance with contractual obligations, special deliveries, and other requirements. (20%)
  3. Addresses equipment malfunctions or breakdowns, providing guidance and support to drivers, and submitting necessary reports to maintenance providers for repairs. (15%)
  4. Inspires team members through performance assessments, coaching, and conflict resolution to foster a positive workplace atmosphere. (20%)
  5. Manages staff, including interpreting regulations in a unionized environment, resolving conflicts, and administering disciplinary actions as needed. (10%)
  6. Updates routing software (e.g., XATA, CADEC) daily, reviewing drivers' onboard computer reports to ensure efficiency and timeliness goals are met. (10%)
  7. Performs additional related duties as assigned.

Leadership and Management Responsibilities:

Supervises a workforce of up to 100 employees, including hourly staff, and oversees operations that significantly impact customer relations.

Performance Metrics:

  • Budget management
  • Driver performance metrics, including hourly off-load rates, on-time deliveries, and reliability
  • Customer and vendor relationship management
  • Compliance with DOT regulations
  • Collaboration within and across departments
  • Customer satisfaction levels
  • Employee safety
  • Safety of facilities and transportation assets
  • AIB rating

Qualifications:

Minimum Requirements:

Education/Certification:

Bachelor's degree in management, business, or psychology from an accredited institution.

Experience:

3 to 6 years of experience in logistics or food distribution, including supervisory roles and experience in unionized environments.

Knowledge, Skills, and Abilities:

Knowledge of:

  • DOT regulations, policies, and procedures (J)
  • Labor contracts and union environments (J)
  • On-board computer systems (J)
  • Relevant safety policies and procedures (J)
  • Management and supervisory techniques (B)
  • Project management principles (B)
  • Budgetary processes (B)
  • PC word-processing and spreadsheet applications (B)
  • Scheduling and routing methodologies (B)
  • Computer-based routing systems (B)
  • Distribution of food or related products (B)
  • Regional geography and customer locations (B)

Skills and Abilities:

  • Ability to supervise a diverse team of up to 100 employees
  • Capability to resolve delivery issues between drivers and customers
  • Skill in motivating employees in a collaborative environment
  • Ability to interpret operational anomalies and devise appropriate solutions
  • Proficiency in preparing administrative and technical documentation
  • Effectiveness in a business environment focused on quality and customer service
  • Willingness to travel as necessary
  • Commitment to organizational values and principles


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