Healthcare Advocate Team Manager

3 days ago


New York, New York, United States Medbill AI Full time

We're seeking an experienced operations leader to join our team at Medbill AI as a Customer Experience Operations Team Lead. In this role, you'll be responsible for overseeing the workflows, quality, and outcome of our healthcare advocate team.

About Us

Medbill AI is a cutting-edge company that's dedicated to simplifying the healthcare billing process for consumers. Our innovative platform uses AI to automate the often-complex task of resolving medical billing errors and denials.

Job Description

As our Customer Experience Operations Team Lead, you'll work closely with our product and engineering teams to inform and drive automation improvements while creating tools and templates that empower our advocates to succeed.

Key Qualifications
  • 2-4 years of professional experience in operations, consulting, customer experience, or similar roles requiring strategic problem-solving and cross-functional collaboration.
  • A Bachelor's degree in Business Administration, Engineering / Math Degree, Operations Management, or a related field.
  • Excellent communication and leadership skills.
  • The ability to work in a fast-paced environment with multiple priorities.
Salary Information

The estimated salary for this position is $100,000 - $120,000 per year, depending on experience.


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