Strategic Call Center Manager

1 day ago


Kansas City, Missouri, United States JARBO Employment Group Full time
Call Center Leadership Opportunity

JARBO Employment Group is seeking a seasoned Call Center Manager to lead our team and drive business results. This is a challenging and rewarding role that offers the opportunity to make a meaningful impact on our customers and the company.

The successful candidate will have a strong background in call center operations, sales leadership experience, and excellent communication and interpersonal skills.

Salary: $100,000 - $140,000 per year, depending on experience and qualifications

Responsibilities and Qualifications
  • 5+ years of experience in call center operations or an equivalent combination of education and experience.
  • 3+ years of proven leadership experience in a call center setting.
  • Sales leadership experience is a plus.
  • Strong command of call center operations, metrics, and technology (experience with Five9 and Verint preferred).
  • Exceptional analytical, project management, and multitasking skills with a focus on meeting deadlines.
  • Superior communication and interpersonal skills, with a track record of coaching and developing high-performing teams.


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