Telecommunications Call Center Supervisor
2 days ago
Conexon, LLC is a leading provider of rural fiber-optic networks and broadband solutions. Our mission is to transform internet access in underserved communities across the nation.
Salary
$85,000 - $110,000 per year, depending on experience.
Job Description
We are seeking an experienced Call Center Manager to lead our technical support center. This pivotal role focuses on delivering exceptional customer support, managing technical service quality, and improving operational efficiencies.
Responsibilities:
- Manage and oversee the daily operations of the call center, ensuring timely resolution of customer inquiries and customer satisfaction.
- Train and lead a team of technical support specialists, promoting a culture of excellence, accountability, and continuous improvement.
- Analyze trends in customer inquiries and system issues to proactively address potential service challenges.
Qualifications:
- Minimum of 5 years of experience in call center management, preferably in a technical support environment.
- Proven track record in leading a technical support team and improving service delivery.
- Strong understanding of call center technology and telecommunication systems.
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