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Senior Specialty Systems Operations Engineer

2 months ago

Vergennes, Vermont, United States Wells Fargo Full time
Job Summary

We are seeking a Senior Specialty Systems Operations Engineer to join our Technology team in The Consumer Technology (CT) organization. This role will lead our journey to Cloud Computing and drive technology transformation and adoption of SRE aligned enterprise capabilities and products.

Key Responsibilities
  • Support Site Reliability Engineering capabilities at Wells Fargo Card Services, igniting the practice, principles, and culture leading by example.
  • Assist in training skilled engineers by growing the practice within Card Services and partnering with peer platform embedded SRE teams.
  • Leverage enterprise capabilities, tools, and innovation to improve availability in a complex ecosystem by evolving observability, monitoring, logging, synthetic monitoring, and chaos engineering.
  • Help to evolve our environment introducing self-healing and autonomic capabilities solving for complex operational and systemic issues with precision.
  • Automate key SRE metrics and IT Service Operations processes, including customer impact, % availability of critical business flows, SLO/SLI adherence, error budget, and automate incident process for IT Service Operations through data integrating with unified communications, and alerting/notification systems.
  • Share support responsibilities for critical applications and customer journeys onboarded to SRE, including remediation of issues through Agile, conduct blameless postmortems, root cause analysis, and introduce continuous improvement solving problems once and for all with the goal of no repeats.
Requirements
  • 4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
  • 4+ years of application support using RedHat Linux and/or Windows operating systems, as well as supporting applications that utilize database management systems such as MS SQL Server, Oracle, or Mongo.
  • 3+ years of experience supporting cloud technologies.
  • 3+ years of experience with Application performance, monitoring and optimization using tools such Blaze meter, JMeter, Splunk and AppDynamics, Elastic and Grafana.
  • 3+ years of experience with scripting languages such as Bash, PowerShell, Python, Shell, VBScript, or JavaScript.
  • 2+ years of experience designing and managing Splunk Dashboards, reports, lookup tables, and summary indexes.
  • 4+ years of application production support experience.
Desired Qualifications
  • 3+ Years of PEGA experience.
  • Pega Certification.
  • 3+ years of application production support experience.
  • 3+ years of infrastructure support experience.
  • 4 + years of experience troubleshooting environments across the entire architecture (i.e., applications to infrastructure).
  • Knowledge and understanding of system monitoring and automation.
  • Knowledge and understanding of system/application architecture and design concepts.
  • Experience with one or more Agile tools used for tracking user stories or backlogs, such as Confluence or Jira.
Job Expectations
  • Ability to work independently, with the flexibility to work in a 24x7 environment.
  • Ability to interact with integrity and a high level of professionalism with all levels of team members and management.
  • Leadership skills including coaching, training, and mentoring.

We value diversity and welcome applications from all qualified candidates. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture.