Unemployment Compensation Specialist 1

7 days ago


Harrisburg, Pennsylvania, United States Commonwealth of Pennsylvania Full time
Job Summary

We are seeking a highly skilled Unemployment Compensation Specialist 1 to join our team in the Office of Unemployment Compensation (UC) Tax Services, Employer Account Services section. As a key member of our team, you will be responsible for reviewing, researching, and analyzing employer issues and inquiries related to unemployment compensation.

Key Responsibilities
  • Receive and respond to inquiries from employers, third-party administrators, representatives, legal and legislative authorities, and other external customers via telephone, chat, electronic, and paper correspondence.
  • Investigate the circumstances surrounding employer concerns, evaluate and apply Pennsylvania UC law, analyze, and provide solutions to inquiries.
  • Participate in meetings with internal groups, including employers and third-party representatives.
Requirements
  • One year of experience as an Unemployment Compensation Claims Intake Interviewer or Unemployment Compensation Tax Technician, or one year of technical work experience in an unemployment compensation program or employment-services program, and a bachelor's degree, or an equivalent combination of experience and training.
  • Meet the PA residency requirement.
  • Be able to perform essential job functions.
Working Conditions

This is a full-time employment position with a work schedule of 8:30 AM to 4:30 PM, Monday through Friday, with a 30-minute lunch. Telework opportunities are available, and you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania.

Equal Employment Opportunity

The Commonwealth of Pennsylvania is an equal employment opportunity employer and is committed to a diverse workforce. We value inclusion and seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania.



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