Unemployment Compensation Specialist

4 days ago


Harrisburg, Pennsylvania, United States Commonwealth of Pennsylvania Full time
Job Title: Unemployment Compensation Specialist 1

Job Summary:

We are seeking a highly skilled Unemployment Compensation Specialist 1 to join our team in the Office of Unemployment Compensation (UC) Tax Services, Employer Account Services section. As a UC Specialist, you will be responsible for providing exceptional customer service to employers, third-party administrators, and other external customers via telephone, chat, electronic, and paper correspondence.

Key Responsibilities:

  • Receive and respond to inquiries from employers, third-party administrators, representatives, legal and legislative authorities, and other external customers.
  • Investigate and resolve employer issues and inquiries related to Unemployment Compensation (UC) topics.
  • Apply Pennsylvania UC law to analyze and provide solutions to inquiries.
  • Participate in meetings with internal groups, including employers and third-party representatives.

Requirements:

  • One year of experience as an Unemployment Compensation Claims Intake Interviewer or Unemployment Compensation Tax Technician (commonwealth titles); or
  • One year of technical work experience in an unemployment compensation program or employment-services program; and a bachelor's degree; or
  • An equivalent combination of experience and training.

Additional Information:

This position is full-time, with a work schedule of 8:30 AM to 4:30 PM, Monday - Friday, with a 30-minute lunch. Telework is available, and you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg.

Equal Employment Opportunity:

The Commonwealth of Pennsylvania is an equal employment opportunity employer and is committed to a diverse workforce. We value inclusion and seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania.



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