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Customer Service Representative in Portugal

2 months ago

Pleasant Gap, Pennsylvania, United States Apex Innovations Full time

About Apex Innovations

We are a leading provider of innovative solutions in the gaming, fashion, and travel industries. Our customer service center in Lisbon is a key part of our operations, and we are seeking highly motivated and skilled customer service representatives to join our team.

Job Summary

We are looking for German-speaking customer service representatives to work in our Lisbon office. As a customer service representative, you will be responsible for providing excellent customer support via phone, email, or live chat. You will work closely with our clients to resolve customer inquiries and complaints in a timely and professional manner.

Responsibilities

  • Provide customer support in German via phone, email, or live chat
  • Handle and process customer inquiries and complaints
  • Document and maintain customer data
  • Escalate complex issues to specialized departments
  • Ensure customer satisfaction

Requirements

  • Willingness to live and work in Portugal for at least one year
  • Fluent in German and good command of English, both written and spoken
  • Proficient in MS Office
  • Strong communication and interpersonal skills
  • Previous experience in telephone customer service is a plus

What We Offer

  • Free accommodation including utilities in addition to your salary
  • Free language courses and leisure activities
  • Reimbursement of flight costs to Portugal and a free return flight once a year