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Patient Access Representative

1 month ago

Wind Gap, Pennsylvania, United States St. Luke's Hospital Full time
Job Summary

The Patient Access Representative is responsible for the entire scope of the registration process for patients seen at St. Luke's University Health Network, in outpatient and/or Emergency Department locations. This includes, but is not limited to, correctly identifying patients, transcribing orders, completing registration screens, entering diagnosis and provider information, verifying insurances, point of service cash collections, work queues, etc.

Key Responsibilities
  • Responsible to correctly identify/validate the choosing of patients in hospital information system to maintain the integrity and accuracy of electronic medical records.
  • Identify and report any instances of possible identify theft situations to clinical department and leadership for appropriate escalation.
  • Maintain knowledge and education of network policy on Patient Identification including Mark for Merge, Chart Corrections, and Patient Look-Up.
  • Responsible for the patient registration (pre-reg and post-reg needs) including all of the following: demographics, emergency contact, transcribing diagnostic orders, primary care and referring provider, diagnosis, insurance and guarantor verification, real time insurance eligibility, point of service cash collections.
  • Responsible for monitoring and enforcing visitor policy for the entity (if applicable).
  • Answers internal and external calls on main department/facility line and dispenses appropriate information and answers questions regarding the facility and its services.
  • Promotes and helps increase usage of MyChart patient portal and patient self-service capabilities to ensure patients are personally engaging in their health care.
  • Responsible for overseeing and assisting patients with Welcome Kiosk and On My Way technology at network locations.
Requirements
  • High school graduate or equivalent required.
  • Certificate/Degree in health care related field preferred.
  • Excellent customer service and interpersonal skills required.
  • General computer experience and ability to type fluently, accurately, and quickly required.
  • Insurance background preferred.
  • Knowledge of medical terminology preferred.
  • Previous medical administrative experience and/or health care related education courses preferred.
  • Knowledge of health information system (epic) preferred.