Customer Service Representative
1 week ago
Fifth Third Bank is a leading financial institution that values innovation, creativity, and customer satisfaction. We strive to provide exceptional service and support to our customers, and we're looking for talented individuals to join our team.
Job SummaryWe're seeking a highly skilled and customer-focused professional to join our Contact Center team as a Consumer Contact Center Professional I-2. In this role, you will be the first point of contact for customers with general inquiries, concerns, or requests regarding their solar and home improvement loans. You will provide world-class customer service, respond to customer inquiries, and resolve issues in a timely and professional manner.
Key Responsibilities- Provide exceptional customer service by answering customer inquiries and resolving issues in a timely and professional manner.
- Respond to customer requests and concerns regarding their solar and home improvement loans.
- Communicate and coordinate with internal departments as needed to resolve customer issues.
- Document customer interactions with concise and detailed account notes.
- Adhere to all Fifth Third Bank policies and procedures.
- Bilingual (English/Spanish) preferred but not required.
- At least six months recent call center experience required.
- High school graduate or equivalent.
- Excellent communication skills and a positive demeanor.
- Proven organizational skills and ability to prioritize.
- Experience with CRM required (Salesforce preferred).
Fifth Third Bank is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.
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