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Customer Service Representative
2 months ago
Customer Service Representative
Job Summary:
We are seeking a highly organized and detail-oriented Customer Service Representative to join our team at Cowan Systems in Cincinnati, OH. As a key member of our operations team, you will provide exceptional customer service and support to our customers, while also assisting with general administrative tasks.
Key Responsibilities:
- Provide customer service support, including order entry, data entry, and setting customer delivery appointments via various customer web portal accounts.
- Track loads and assist fleet managers with outstanding loads that may cause detentions and assessorial charges.
- Assist account and fleet managers with broker load daily requested updates.
- Scan and process driver paperwork, including manifests, bills of lading, and associated receipts, for batch processing at corporate headquarters.
- Perform general clerical duties, such as scanning, copying, and filing, as needed.
- Maintain inventory and order office supplies.
Requirements:
- Ability to work independently and professionally in a team-based environment.
- Extremely organized and detail-oriented.
- Exceptional customer service skills with the ability to build professional relationships via telephone and electronic communication methods.
- Strong communication, problem-solving, and decision-making skills.
- Ability to multitask and organize information to accurately update the team on current account status and information.
- Previous transportation and logistics experience preferred.
- Transportation platform (TMW, McCloud) experience a plus.
- Proficient in Microsoft Office (Word, Outlook, and Excel).
What We Offer:
- Full benefits, including medical, vision, and dental.
- Life, short-term, and long-term disability.
- PTO (sick and vacation) and 401K.