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Customer Service Representative

2 months ago


Union, Kentucky, United States Cowan Systems Full time

Customer Service Representative

Job Summary:

We are seeking a highly organized and detail-oriented Customer Service Representative to join our team at Cowan Systems in Cincinnati, OH. As a key member of our operations team, you will provide exceptional customer service and support to our customers, while also assisting with general administrative tasks.

Key Responsibilities:

  • Provide customer service support, including order entry, data entry, and setting customer delivery appointments via various customer web portal accounts.
  • Track loads and assist fleet managers with outstanding loads that may cause detentions and assessorial charges.
  • Assist account and fleet managers with broker load daily requested updates.
  • Scan and process driver paperwork, including manifests, bills of lading, and associated receipts, for batch processing at corporate headquarters.
  • Perform general clerical duties, such as scanning, copying, and filing, as needed.
  • Maintain inventory and order office supplies.

Requirements:

  • Ability to work independently and professionally in a team-based environment.
  • Extremely organized and detail-oriented.
  • Exceptional customer service skills with the ability to build professional relationships via telephone and electronic communication methods.
  • Strong communication, problem-solving, and decision-making skills.
  • Ability to multitask and organize information to accurately update the team on current account status and information.
  • Previous transportation and logistics experience preferred.
  • Transportation platform (TMW, McCloud) experience a plus.
  • Proficient in Microsoft Office (Word, Outlook, and Excel).

What We Offer:

  • Full benefits, including medical, vision, and dental.
  • Life, short-term, and long-term disability.
  • PTO (sick and vacation) and 401K.