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Senior Salesforce Service Cloud Analyst

2 months ago

Indianapolis, Indiana, United States Connvertex Technologies Inc. Full time
Job Overview

We are seeking a Senior Business Analyst with extensive experience in Salesforce Service Cloud. The ideal candidate will possess a deep understanding of the platform's functionalities, including workflow automation and system integration.

Key Responsibilities
  • Drive the analysis and optimization of business processes using Salesforce Service Cloud capabilities.
  • Collaborate with stakeholders to gather requirements and translate them into technical specifications.
  • Facilitate workshops and meetings to ensure alignment on project goals and deliverables.
Qualifications

The successful candidate will have a proven track record in leveraging Salesforce Service Cloud to enhance customer service operations. Strong analytical skills and the ability to communicate effectively with both technical and non-technical teams are essential.