Customer Service Representative
4 weeks ago
The Customer Service Representative at CS Ford Lincoln, LLC is responsible for providing exceptional customer service and handling all service and repair transactions. This includes receiving and processing payments, explaining vehicle service recommendations, and completing estimates and invoices.
The ideal candidate will have a high school diploma or equivalent and experience in retail and/or customer service, including money-handling and point-of-sale system experience. Automotive dealership experience is preferred.
Key Responsibilities:
- Receives and processes payments for products and services
- Operates the complete POS system and other required software
- Accepts responsibility and accountability for their money drawer
- Coordinates questions and issues with the appropriate department personnel
- Addresses customer concerns and issues or escalates them as needed
- Assists with clerical/office tasks, such as scheduling appointments, maintaining records, sending bills, and answering phones
- Ensures that all customer contact information is up-to-date and accurate
- Attends all staff meetings, trainings, and educational classes as required
- Follows all safety and security procedures
Requirements:
- High school diploma or equivalent preferred
- Retail and/or customer service experience
- Point-of-sale (cash register) and credit or debit card processing skills
- Basic math skills, including the ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals
- Knowledge of automotive servicing or repair highly desired
- Neat, clean, and professional appearance
- Helpful attitude and friendly demeanor
- Excellent communication skills, verbal and written
- Superior customer service skills
- Highly organized and detail-oriented
- Excellent telephone skills
- Basic computer and internet skills
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