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Robotics Field Service Engineer

1 month ago

Austin, Texas, United States Apptronik Full time
Robotics Field Service Engineer

Apptronik is a leading robotics company that designs and builds robots for the real world. We are seeking a talented and experienced Robotics Field Service Engineer to join our team and support the deployment of our humanoid robots worldwide.

The successful candidate will be responsible for installing, maintaining, and troubleshooting our robots at customer sites. They will work closely with customers to ensure the smooth operation of our robots and provide technical support to address any issues that arise.

The ideal candidate will have a strong technical background in robotics, electrical engineering, or a related field, and experience in field service or technical support roles. They will also have excellent problem-solving and project management skills, and the ability to work independently in a fast-paced, customer-facing environment.

Responsibilities:

  • Installation and Deployment: investigate, prepare, install and configure humanoid robots at customer sites.
  • Maintenance and Repair: Perform routine maintenance tasks, including software updates, hardware inspections, and component replacements, to ensure optimal performance and reliability of robotic systems.
  • Troubleshooting: Diagnose and troubleshoot technical issues with humanoid robots, both remotely and on-site, to minimize downtime and restore functionality quickly.
  • Customer Support: Provide technical support and training to customers, including robot operators and maintenance staff, to help them effectively utilize and maintain our robotic systems.
  • Documentation: Help develop our system to maintain detailed records of service activities, including maintenance logs, part failures/usage, troubleshooting procedures, and customer interactions, to track issues and facilitate continuous improvement.
  • Collaboration: Collaborate with customers and cross-functional teams, including engineering, product management, and customer success, to escalate and resolve complex technical issues and contribute to product improvement efforts.
  • Field Testing and Feedback: Participate in field testing and evaluation of new robot features and functionalities, providing feedback to engineering teams to inform product development and enhancement initiatives.

Qualifications:

  • Associate's or Bachelor's degree in Robotics, Electrical Engineering, Mechanical Engineering, Computer Science, or a related field.
  • Proven experience in field service or technical support roles, preferably in the robotics industry.
  • Strong technical skills and hands-on experience with robotic/electromechanical systems, including hardware and software components.
  • Excellent problem-solving and project management skills, and the ability to work independently in a fast-paced, customer-facing environment.
  • Effective communication and interpersonal skills, with the ability to build rapport with customers and effectively communicate technical concepts to non-technical audiences.
  • Familiarity with humanoid robotics concepts, such as kinematics, dynamics, and motion planning, is highly desirable.
  • Familiarity with programming languages such as Python, C/C++, and ROS (Robot Operating System).
  • Willingness to travel domestically and internationally to customer sites as needed (approximately 30%-50% travel).

Perks:

  • Competitive base w/ benefits
  • Highly motivating equity incentive package
  • Flexible work hours policy
  • Professional development opportunities
  • Open Paid Time Off (PTO)
  • 401k plan

Apptronik provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.