Hospitality Captain

4 weeks ago


New York, New York, United States HAPPIER PEOPLE MANAGEMENT LLC Full time
Job Description

We are seeking a highly skilled and experienced Hospitality Captain to join our team at HAPPIER PEOPLE MANAGEMENT LLC. As a key member of our service team, you will be responsible for providing exceptional table service and maintaining a high level of customer satisfaction.

Key Responsibilities:

  • Create a memorable experience for all guests, members, and coworkers
  • Direct floor staff to ensure the fulfillment of Happier steps of service and hospitality standards
  • Lead floor service, ensuring that it runs smoothly and that the team is working efficiently and effectively
  • Facilitate communication between floor staff and kitchen
  • Problem-solve guest incidents or complaints (service issues, spills, check disputes, etc.)
  • Consistently help create memorable experiences for our guests by personalizing service
  • Recognize and engage with regulars and VIP guests to make them feel a part of the family
  • Host the guests' complete dining experience
  • Retrieve and input F&B orders accurately
  • Ensure proper table maintenance, including mise-en-place
  • Ensure payment is completed for each guest
  • Acknowledge and complete special requests
  • Lead assigned back server throughout service
  • Maintain professional and consistent communication with leadership
  • Participate in executing on-site events as needed
  • Complete assigned side work
  • Responsible for knowing the full menu, including the full wine list
  • Familiar with the industry's best practices, including the Department of Health standards

Requirements:

  • Prior fine-dining experience (2+ years required)
  • Energetic and team-oriented
  • Extensive knowledge of wine and beverage pairings
  • Extensive knowledge of beer and liquor
  • Knowledge about a variety of cuisines
  • Ability to multi-task in a fast-paced environment with a positive attitude
  • Reliable, dependable, and responsible
  • Attention to detail
  • Willing to learn new and exciting things
  • Experience with Aloha, Toast, Micros, or a similar POS system
  • Must be able to lift up to 30 pounds
  • Must be able to work standing and walking for extended periods of time

Team Benefits:

  • Health Care Plan (Medical, Dental & Vision)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Family Leave (Maternity, Paternity)
  • Free Food & Snacks
  • Training & Development
  • Team Member Referral Program - $250 for any referrals if your referral stays for 3 months

The base pay range for this position is a salary range of $20.00 per hour. The determination of what a specific employee in this job classification is paid within the range depends on a number of factors, including, but not limited to, prior employment history/job-related knowledge, qualifications and skills, etc.


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