Senior Captain

4 weeks ago


New York, New York, United States Legends Full time
Senior Captain - Legends Hospitality

The Senior Captain is a key member of our Legends Hospitality team, responsible for delivering exceptional guest experiences. As a brand ambassador, they foster a warm and welcoming environment, leading by example and ensuring impeccable service standards.

Responsibilities
  • Manage pace and sequence across all steps of service, ensuring efficient communication with FOH/BOH staff.
  • Exhibit an excellent service attitude, willing to go the extra mile to accommodate guests.
  • Inspect dining room areas, ensuring proper maintenance and safety, and take immediate action to correct any issues.
  • Develop relationships with guests, checking in regularly to ensure satisfaction.
  • Accurately prepare guest checks and accept payment.
  • Ensure side work is completed and dining room supplies are well stocked, reporting any shortages to FOH management.
  • Review daily specials, stations, and announcements.
  • Train new hires on restaurant service standards, menu items, and food/beverage pairings.
  • Be flexible and adjust to meet changing restaurant needs.
  • Maintain a high level of professionalism and communicate effectively.
  • Act as a Legends brand ambassador when communicating with guests.
  • Uphold a good self-image and command respect from employees.
  • Lead with consideration and patience to achieve desired results through high-quality service.
Qualifications
  • A minimum of three to five years' experience in a similar role.
  • Minimum years' experience as a captain in a fine dining establishment in NYC preferred.
  • Experience using restaurant point-of-sale systems.
  • Ability to make responsible, impromptu decisions in accordance with steps of service and company standards.
  • Strong food and beverage knowledge, ability to properly articulate menu selections.
  • Possess strong organizational and multitasking skills.
  • Be result-driven, work well under pressure in a fast-paced environment.
  • Superb customer service and interpersonal skills.
  • Professional, articulate, friendly, and punctual.

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