Customer Service Liaison

3 weeks ago


Bloomfield, Connecticut, United States Manufacturing Company Full time
About the Role

As a Customer Service Specialist with Manufacturing Company, you will play a key role in overseeing customer service needs, addressing challenges with customers and contractors. This position involves significant phone interaction with both external and internal clients.

The responsibilities of this role include:

  • Maintaining effective communication with clients and contracted couriers.
  • Assisting internal stakeholders with delivery-related issues.
  • Answering phones and directing calls.
  • Handling customer inquiries, resolving concerns, and addressing complaints.
  • Monitoring the progress of delivery routes.
  • Performing billing and data entry tasks.
  • Assigning delivery routes to couriers.
  • Ensuring unloading procedures for returning deliveries are completed at the end of each day.

This is an exciting opportunity to join our dynamic team passionate about innovation and dedicated to delivering exceptional customer experiences. With a competitive salary of $**45,000 - $55,000 per year**, we offer a comprehensive benefits package, including health, dental, and vision coverage, as well as opportunities for career growth and advancement.



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