Customer Service Team Associate

6 days ago


Bloomfield, Connecticut, United States Stop & Shop Full time
About Us

At Stop & Shop, we foster a culture where diversity and inclusion thrive. Our associates are valued for their unique perspectives and experiences, creating an environment where everyone feels welcome and empowered to succeed.

We strive to be at the forefront of innovation, continually seeking ways to improve our services and make a positive impact on our customers' lives.

Our Promise

We promise to provide our customers with exceptional service, quality products, and a shopping experience that makes every day a little brighter. Whether you're looking for fresh produce, meat, dairy, or household essentials, we've got you covered.

We believe in the power of community and work tirelessly to support local initiatives and promote social responsibility. Our commitment to making a difference extends beyond our stores, into the hearts of our customers and the communities we serve.

Salary Information

The estimated annual salary for this position is $45,000 - $60,000, based on industry standards and location considerations. This figure may vary depending on individual qualifications and performance.

Job Description

This role involves providing excellent customer service, ensuring a seamless shopping experience for our clients. You will be responsible for resolving issues, answering queries, and promoting our products and services. Your ability to multitask, work under pressure, and maintain a professional demeanor will be essential in delivering outstanding results.

You will work closely with other team members to achieve sales targets, drive business growth, and exceed customer expectations. Your strong communication skills, both verbal and written, will enable you to build rapport with colleagues and customers alike, fostering a collaborative and supportive work environment.

Required Skills and Qualifications
  • Bachelor's degree in a related field (e.g., business, marketing, communications)
  • Minimum 1 year of customer-facing experience, preferably in retail or hospitality
  • Proven track record of meeting sales targets, working under pressure, and maintaining high levels of customer satisfaction
  • Strong problem-solving skills, with the ability to think critically and resolve conflicts effectively
  • Excellent communication and interpersonal skills, with the ability to work collaboratively as part of a team
Benefits

We offer a comprehensive benefits package, including:

  • Competitive salary and bonuses
  • Ongoing training and development opportunities
  • Affordable health insurance and wellness programs
  • Retail discounts and employee recognition schemes

In addition to these benefits, we prioritize work-life balance, offering flexible scheduling options and generous paid time off. Our goal is to create a healthy, happy workforce that is equipped to excel in their roles and contribute to our company's continued success.

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