Quality Assurance Coordinator

1 day ago


Brooklyn, New York, United States Community Options Full time
Job Title: Quality Assurance Coordinator

Community Options, Inc. is a national non-profit agency providing services to individuals with disabilities in 12 states. We are seeking an experienced Quality Assurance Coordinator to join our team.

Job Summary:

The Quality Assurance Coordinator will be responsible for monitoring the systematic operations of our residential and vocational programs. This individual will serve as a liaison between our local office and national office, ensuring the appropriate implementation of policies and procedures and ensuring programs are in compliance with state rules, regulations, and agency policies.

Responsibilities:
  • Schedule and conduct QA audits of financial, personnel files, and documentation
  • Conduct comprehensive record reviews
  • Conduct physical site inspections of homes and programs
  • Submit quarterly report cards to the National Compliance and QA Director and Regional/State Director
  • Conduct 30-day initial audits of all new homes and programs
  • Coordinate annual peer audits
  • Audit individuals' in-house accounts to verify required documentation
  • Communicate findings of audits to the Regional/State Director, Executive Director, and National Compliance and QA Director
  • Recommend necessary changes in current policy and procedures
  • Member of the National & Local QA committees
  • Conduct staff training as needed
  • Conduct investigations as needed
  • Maintain a master file of all audits
Requirements:
  • Bachelor's Degree in a related field and three years of relevant experience
  • Valid driver's license with a satisfactory driving record
  • Commitment to and knowledge of community-based support for persons with disabilities
  • Working knowledge of management of an effective QA program
  • Ability to maintain effective relationships with employees, new hires, and the general public
  • Excellent time management skills and ability to develop and implement multiple priorities
  • Ability to present facts and recommendations effectively in oral and written form
  • Independent judgment required to plan, prioritize, and organize diversified workload
  • Ability to demonstrate poise, tact, and diplomacy
  • Excellent presentation and verbal skills
  • Proficient with Microsoft Office 365
  • Knowledge and understanding of local regulatory agency operations
Why Community Options?

We offer a competitive benefits package, including insurance, paid holidays, generous PTO, employee incentive and discount programs, and a 403b retirement plan. We also offer incredible career growth opportunities.



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