Shift Leader

1 day ago


Dania Beach, Florida, United States Dunkin' Full time
Dunkin' is seeking a skilled Shift Leader to coach and motivate our Crew Members to deliver exceptional guest experiences. As a Shift Leader, you will be responsible for setting goals, providing job assignments, and ensuring operational excellence. Key responsibilities include: Team Environment: • Foster a respectful team environment • Communicate shift priorities, goals, and results with team members • Support the training of crew members as requested • Provide coaching and feedback to crew members Operational Excellence: • Create and maintain a guest-first culture in the restaurant • Resolve guest issues • Ensure Brand standards, recipes, and systems are executed • Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety, and sanitation guidelines Profitability: • Drive sales goals and results • Execute restaurant standards and marketing initiatives • Manage cash over/short during shift • Ensure all products are prepared according to Brand standards Skills and Qualifications: • Fluent in English • Restaurant, retail, or supervisory experience • Math and writing skills • Basic computer skills • At least 18 years of age (where applicable) • High School diploma or equivalent, preferred Competencies: • Great Focus: • Understands and exceeds guest expectations, needs, and requirements • Displays a sense of urgency with guests • Seeks ways to improve guest satisfaction; asks questions, commits to follow-through • Resolves guest concerns by following Brand recommended guest recovery process • Passion for: • Sets and maintains high standards for self and others, acts as a role model • Consistently meets or exceeds goals • Contributes to the overall team performance; understands how his/her role relates to others • Problem Solving and Decision Making: • Identifies and resolves issues and problems • Uses information at hand to make decisions and solve problems; includes others when necessary • Interpersonal Relationships & Influence: • Develops and maintains relationships with team members • Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments Dunkin' is a market leader in the hot regular/decaf/flavored coffee, iced regular/decaf/flavored coffee, donut, bagel, and muffin categories. We have more than 13,100 restaurants in 41 countries worldwide. Based in Canton, Mass., Dunkin' is part of the Dunkin' Brands Group, Inc. family of companies.

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