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Member Engagement Coordinator

2 months ago

Johnstown, Colorado, United States Ymcabv Full time

Position Overview: The YMCA of Northern Colorado is on the lookout for enthusiastic individuals who excel in customer engagement and support. As a Member Engagement Coordinator, you will play a vital role in welcoming our community members, addressing inquiries, conducting facility tours, and assisting individuals and families in navigating our diverse offerings.

Your Role: You possess a natural ability to assist others, ensuring that every question is answered and every concern is addressed. Your commitment to service means that you will seek out solutions and connect members with the right resources.

People-Centric Approach: You thrive on daily interactions with a variety of individuals, enjoying the opportunity to forge connections and share memorable experiences with both members and colleagues.

Community Impact: This role transcends traditional customer service; it is an opportunity to contribute positively to your community and support those in need.

Work Schedule: This is a part-time position requiring 12-25 hours per week, with flexible opportunities available for day, evening, and weekend shifts. While we ask staff to commit to at least one weekend shift each month, full availability is not a prerequisite for application.

Compensation: Starting salary is $12.56 per hour, with additional compensation available for bilingual staff (Spanish and English) and those working early shifts.

Benefits: We pride ourselves on offering exceptional benefits that promote work-life balance, making us a family-friendly organization.

Qualifications:

  • Dependable and punctual for all scheduled shifts
  • Experience in customer service and sales
  • Professional demeanor, attentive, courteous, and tactful
  • Intermediate computer proficiency
  • Spanish language skills are advantageous (additional pay differential for bilingual proficiency)

Health and Safety: To ensure the well-being of our community, all employees must provide proof of COVID-19 vaccination.

Commitment to Diversity: The YMCA of Northern Colorado values diversity and is dedicated to equal opportunity employment, welcoming individuals regardless of gender, age, disability, ethnicity, sexual orientation, or religious beliefs.