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Desktop Support Specialist

3 weeks ago


Liberty, North Carolina, United States Red Knight Solutions, LLC Full time
Job Description

We are seeking a skilled Desktop Support Specialist to join our team at Red Knight Solutions, LLC in Liberty, NC.

The ideal candidate will have 3+ years of experience in performing basic and moderately complex troubleshooting and repair activities in an end-user environment.

This is a long-term potential opportunity with a competitive salary of $18.00 per hour (W2) and a conversion period typically around 6 months.

The successful candidate will be responsible for providing support to client-identified VIPs, responding to change management requests, and performing IMAC activities.

Key Responsibilities:

  • Provide excellent technical support services to clients
  • Respond to service desk calls and emails in a timely manner
  • Perform installation, maintenance, and repair of computer equipment
  • Meet established customer service satisfaction levels and other operational metrics

Requirements:

  • Maintain all required OEM certifications as directed by Management
  • Have 3+ years of experience with relevant software and hardware systems
  • Understand ITIL methodologies and best practices
  • A+ certification is highly desirable