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Express Service Advisor

2 months ago

Corte Madera, California, United States Marin Acura Full time
About the Role

Marin Acura is a family-owned and operated dealership with a commitment to delivering exceptional customer experiences. As a 5-time winner of the Acura DealerRater award, we prioritize community involvement and giving back. We're seeking a career-minded individual to fill our Accelerated Service Advisor position.

This role is ideal for a professional with a strong work ethic, a proven track record, and a customer-centric approach. You'll be responsible for scheduling service work, selling additional services, and providing exceptional customer service.

What We Offer
  • Competitive hourly pay plus commission bonus
  • Medical, Dental, and Vision Insurance
  • Short Term Disability
  • Life Insurance
  • Promotes from Within
  • Paid Time Off (PTO)
  • Cafeteria Flex 125 Plan
  • Discounts on Parts & Service
  • Employee New Car Lease Program
Responsibilities
  • Greet customers promptly and courteously, keeping them informed of wait times
  • Communicate with customers to determine the nature of mechanical issues
  • Secure customer agreement before repairs, covering cost estimates and completion times
  • Obtain customer and vehicle data, scheduling appointments using dealership-approved forms
  • Advise customers on vehicle maintenance and the value of adhering to manufacturer specifications
  • Communicate the need for additional work, explaining details, costs, and time considerations
  • Follow up on repair orders, contacting customers regarding changes in estimates or completion times
  • Handle phone inquiries regarding work in progress and appointments, returning calls promptly
  • Interpret warranty information and policies for customers
  • Assist the service manager as needed, adhering to company policies, procedures, and safety standards
Requirements
  • Must be at least 18 years of age
  • Prior experience in the automotive industry (preferred)
  • Experience with Reynolds & Reynolds Ignite DMS a plus
  • Valid in-state driver's license and a safe driving record
  • Able to pass a pre-employment background check and drug screen
  • Authorized to work in the United States