Shift Leader

4 weeks ago

Cary NC, United States Coffee and Bagel Brands Full time

Position Overview: As a Shift Leader at Caribou Coffee, you will be responsible for the overall leadership and direction of the store in partnership with the General Manager or the Assistant General Manager. You will ensure the team has a clear understanding of goals, expectations, products, cleanliness, new directives, and guest connections during the shift.

Key Responsibilities:

  • Lead shifts that focus on team engagement and guest satisfaction with an unwavering commitment to delivering exceptional customer experiences.
  • Think strategically about maximizing product sales and waste management.
  • Demonstrate "total store vision" to take ownership of the look and feel of the store.
  • Knowledgeable about the deployment for the day, and the roles and responsibilities associated.
  • Consistently leverage effective communication on the floor during the shift.
  • See the needs of the team and guest and address situations before they become problematic.
  • Understand the multiple priorities of the shift and effectively communicate and delegate objectives and tasks.
  • Takes ownership not only for the current shift, but also the shift that follows.
  • Responsible for ensuring that the team is executing SOP and quality standards correctly and consistently.
  • Actively - and in the moment - coaches and gives feedback to Team Members to ensure they are bringing their best to their role.
  • Trains team on role responsibilities, product knowledge, and promotional items.
  • Performs administrative tasks with integrity and to completion, including, but not limited to bank deposits, inventory, store product orders, and others as assigned.
  • Actively develops Team Members and is in conversations about career and professional growth.

Requirements:

  • At least 1 year of leadership, restaurant, retail, or customer service experience required, or properly trained and approved by Caribou Coffee to take responsibility as a Shift Leader.
  • Ability to work at least one of the following: early mornings, evenings, some holidays, and/or weekends.
  • Must be at least 18 years of age.

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