Customer Support Specialist

1 week ago


Urbandale, Iowa, United States Palmer Group Full time
Job Overview

We are seeking a highly motivated professional to fill the role of Customer Support Specialist with our esteemed client in Urbandale. This individual will be responsible for directly assisting customers with orders and effectively managing a high volume of inventory.

This position requires a customer service focus, self-driven approach, and the ability to multitask efficiently. Proficient computer skills, particularly strong abilities in Microsoft Excel, are essential for success in this role.

Responsibilities
  • Respond to customer inquiries and resolve issues promptly
  • Process orders and transfer information to wholesalers for short-fill purchases
  • Enter data accurately and track orders effectively
  • Manage active inventory levels to ensure seamless order fulfillment
  • Identify opportunities to improve processes and increase efficiency

To excel in this role, candidates must possess:

  • At least 2 years of experience in office and customer service environments
  • A proven track record of working with high-volume inventory and SKUs preferred
  • Exceptional attention to detail and accuracy
  • Strong Excel skills and proficiency in software applications
  • Proven self-motivation and work ethic
  • Ability to prioritize tasks and work efficiently under pressure

Our ideal candidate is a detail-oriented professional with a passion for delivering exceptional customer experiences. If you're a motivated individual looking to grow your career in a family-owned company, we encourage you to apply.

We offer a competitive salary ranging from $40,000 to $55,000 per year, depending on experience, as well as benefits that support work-life balance and personal growth.



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