Customer Support Associate

4 days ago


Baltimore, Maryland, United States SV Academy Full time
Customer Support Specialist Opportunity

SV Academy is excited to announce a new opportunity for a Customer Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities:
  • Provide timely and effective support to customers via phone, email, and chat
  • Resolve technical issues and escalate complex problems to senior support specialists
  • Collaborate with the Customer Success Team to ensure seamless customer experiences
  • Stay up-to-date with system information, changes, and updates
Requirements:
  • Working knowledge of Windows OS
  • Proven problem-solving skills and technical aptitude
  • Excellent communication and customer handling skills
  • Ability to think on your feet in a fast-paced environment

We are looking for a highly motivated and customer-focused individual who is passionate about delivering exceptional support experiences. If you have a strong desire to help others and are looking for a challenging and rewarding role, we encourage you to apply.



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