Field Service Operations Manager

10 hours ago

Reston, Virginia, United States EVCS Full time
Job Title: Field Service Manager

We are seeking an experienced Field Service Manager to join our team at EVCS. This critical role will be responsible for ensuring the optimal performance and reliability of our EV charging stations.

Key Responsibilities:
  • Process Implementation: Collaborate with the Head of Network Engineering to establish and document robust processes, procedures, and systems for field service operations, including troubleshooting, repairs, upgrades, and commissioning of EV charging stations.
  • Technician Coordination: Work with the Tech Lead to ensure efficient scheduling and dispatching of field technicians, ensuring visibility of work order status, completion, and resource adequacy.
  • Performance Management: Oversee the performance of the network, making continuous improvements to enhance uptime, reliability, and efficiency.
  • Trend Analysis & Issue Resolution: Conduct trend analysis to identify systemic issues, implement corrective actions, and understand common causes of failures.
  • Maintenance & Upgrade Campaigns: Manage maintenance, upgrade, and other operational campaigns to ensure the ongoing reliability and performance of EV charging stations.
  • Performance Analysis & Optimization: Collaborate with the Network Performance Manager to understand usage and availability of charging stations to optimize station performance through hardware improvements, improve customer experience, manage operational costs, and increase field service margins.
  • Customer Experience Enhancement: Collaborate with Customer Service to understand and address customer issues strategically, enhancing overall customer satisfaction.
  • Cost Management: Track, reconcile, and forecast field operational costs, including managing spare parts inventory and usage.
  • SLA Management: Manage internal and external Service Level Agreements (SLAs), ensuring timely response times and adherence to scopes of work.
  • Warranty Management: Oversee and manage warranty processes with suppliers, ensuring timely resolution of issues and compliance with warranty terms.
  • KPI Tracking: Monitor, track, and report key performance indicators (KPIs) to maintain the entire portfolio of charging sites, providing insights and updates to various stakeholders.
  • Vendor Collaboration: Work closely with systems and vendors to ensure proactive and reactive maintenance of charging infrastructure.
  • CMMS Implementation: Lead the selection and implementation of a Computerized Maintenance Management System (CMMS) to streamline field service operations.
  • Team Leadership: Provide leadership and training to field service teams, fostering a culture of excellence and continuous improvement.
Requirements:
  • Experience: Minimum of 5 years of experience in a field management capacity within the EV charging or related industry.
  • Technical Expertise: Deep understanding of DC Fast Charger (DCFC) technology and infrastructure.
  • Process-Oriented: Proven track record of implementing robust field services management programs, including processes, procedures, and training.
  • CMMS Knowledge: Experience in selecting and implementing a CMMS.
  • Analytical Skills: Strong analytical skills with the ability to analyze data and develop strategies to optimize station performance.
  • Communication: Excellent communication skills, with the ability to collaborate effectively across teams and with external vendors.
  • Leadership: Strong leadership abilities, with experience in managing and training field service teams.
  • Customer Focused: A customer-first mindset, with a commitment to improving the EV charging experience.

Candidates based in Southern CA

  • Field Service Operations Manager

    5 hours ago

    Reston, Virginia, United States Bender CCP, Inc. Full time

    Job Title: Field Service SupervisorAt Bender CCP, Inc., we are seeking a highly skilled and experienced Field Service Supervisor to join our team. As a key member of our commercial field operations, you will be responsible for managing all field service activities and ensuring the highest level of customer satisfaction.Key Responsibilities:Supervise and...

  • Field Service Operations Manager

    2 weeks ago

    Reston, Virginia, United States Kensington Additive Full time

    Job Title: Field Service ManagerLocation: IllinoisSalary: $100kKensington Additive is seeking a seasoned Service Manager to lead our Field Service Department. This individual will oversee a team of calibration technicians, ensuring seamless service delivery and exceptional customer satisfaction.The Service Manager will be responsible for resolving complex...

  • Field Operations Manager

    2 weeks ago

    Reston, Virginia, United States Addison Group Full time

    Job Title: Field Operations ManagerThe Addison Group is seeking a highly skilled Field Operations Manager to oversee and manage all field operations and service staff. This role is responsible for ensuring the smooth operation of our transmission line and substation infrastructure, while also maintaining the highest level of safety and compliance.Key...

  • Field Operations Manager

    1 week ago

    Reston, Virginia, United States Allied Universal® Full time

    Job Title: Field SupervisorAt Allied Universal, we're committed to providing rewarding careers that give you a sense of purpose. As a Field Supervisor, you'll be part of a dynamic, diverse, and inclusive workplace that fuels a culture that reflects in our communities and customers we serve.Job SummaryWe're seeking a highly skilled and experienced Field...

  • Service Operations Manager

    2 weeks ago

    Reston, Virginia, United States Milestone Inc. Full time

    About Milestone Inc.Milestone Inc. is a leading provider of innovative solutions for laboratories worldwide. Our mission is to deliver integrated solutions that simplify laboratory operations, making them faster, safer, and more efficient.Service Manager RoleWe are seeking a highly experienced Service Manager to oversee the efficient operation of our field...

  • Field Services Office Manager

    1 week ago

    Reston, Virginia, United States Koppers Inc. Full time

    Job SummaryThe Field Services Office Manager will provide administrative support to the Field Services team, ensuring the smooth operation of daily activities. This role will be responsible for managing personnel processes, payroll, accounting, and human resources functions.Key ResponsibilitiesManage overall field personnel processes, including advancement,...

  • Automation Project Manager

    4 days ago

    Reston, Virginia, United States Field Talent Full time

    Job Summary:Field Talent is seeking a skilled Automation Project Engineer to manage day-to-day project activities in the Bay Area. As a key member of our team, you will oversee multiple projects, ensuring timely, cost-effective delivery, financial performance, and high customer satisfaction.Key Responsibilities:Develop project-specific knowledge and lead...

  • Service Operations Manager

    2 weeks ago

    Reston, Virginia, United States Van Wall Equipment Full time

    Job SummaryAs a key member of the Van Wall Equipment team, the Service Department Manager will be responsible for leading the service operations within the dealership to drive growth and profitability. This role will oversee the development and implementation of effective Service Department processes to ensure exceptional customer satisfaction and maximize...

  • Field Service Technician

    5 days ago

    Reston, Virginia, United States Apex Systems Full time

    Job Title: Field Service TechnicianApex Systems is seeking a skilled Field Service Technician to join their team in Sterling Heights, MI. As a Field Service Technician, you will play a critical role in ensuring the smooth operation of equipment on the assembly lines that produce vehicles from scratch.Key Responsibilities:Ensure all equipment is functioning...

  • Field Service Technician

    6 days ago

    Reston, Virginia, United States Talent Groups Full time

    Job Title: Field Service TechnicianLocation: Remote & TravelPosition Type: Full TimeAbout the PositionThe Field Service Technician ensures proper installation and operation of designated Client products, including installation, commissioning, startup, training, maintenance, troubleshooting, and repair.Technicians will consult with engineering to analyze and...

  • Field Service Representative

    3 days ago

    Reston, Virginia, United States United Corporate Housing LLC Full time

    Job SummaryWe are seeking a highly skilled Field Service Representative to join our team at United Corporate Housing LLC. As a key member of our operations team, you will be responsible for ensuring the highest level of service and convenience for our guests.Key ResponsibilitiesConduct thorough move-in and move-out inspections to ensure units are properly...

  • Director of Field Operations

    3 weeks ago

    Reston, Virginia, United States Brookman Inc Full time

    Job Description:**Job Title:** Director of Field Operations**Job Summary:** We are seeking a highly skilled and experienced Director of Field Operations to join our team at Brookman Inc. The successful candidate will be responsible for overseeing the operations of multiple markets, ensuring alignment with company goals, and driving business growth.Key...

  • Field Service Technician

    1 week ago

    Reston, Virginia, United States ACCO Brands Full time

    Job Title: Field Service TechnicianWe are seeking a skilled Field Service Technician to join our team at ACCO Brands. As a Field Service Technician, you will be responsible for providing exceptional service to our clients and promoting business growth.Job SummaryThe ideal candidate will have a strong background in electro-mechanical repair and maintenance,...

  • Field Operations Specialist

    2 weeks ago

    Reston, Virginia, United States Compunnel Inc. Full time

    Job SummaryWe are seeking a highly skilled and motivated individual to join our team as a Field Operations Specialist. This role will be responsible for performing field and greenhouse activities at our Station, including planting, applying pesticides, and harvesting.Key ResponsibilitiesPerform field and greenhouse activities, such as planting, applying...

  • Field Service Engineer

    1 week ago

    Reston, Virginia, United States Simply Biotech Full time

    Job Title: Field Service EngineerCompany: Simply BiotechJob Summary:We are seeking a highly skilled Field Service Engineer to join our team at Simply Biotech. As a Field Service Engineer, you will be responsible for providing product service and operational assistance to customers, ensuring proper operation of company products at customer locations, and...

  • Field Service Technician

    7 days ago

    Reston, Virginia, United States Airbotics Talent Full time

    Job Title: Field Service TechnicianJob Summary:Airbotics Talent is seeking a highly skilled Field Service Technician to join our client's team. As a Field Service Technician, you will be responsible for providing technical support and maintenance services to customers and distributors across Washington state.Key Responsibilities:Provide technical support and...

  • Field Director of Operations

    2 weeks ago

    Reston, Virginia, United States Brookman Inc Full time

    Job Description:As a Field Director of Operations, you will play a critical role in ensuring the success of our operations across multiple markets. Your primary responsibility will be to provide strategic direction and guidance to our Regional Managers and Area Managers to ensure that our customers receive the best possible experience.Key...

  • Field Service Technician

    1 day ago

    Reston, Virginia, United States Mackinnon Bruce International Full time

    Job Title: Field Service EngineerCompany: Mackinnon Bruce InternationalJob Type: Full-timeLocation: RemoteJob Description:We are seeking a highly skilled Field Service Engineer to join our team in the beverage industry. As a Field Service Engineer, you will be responsible for providing technical support and maintenance services to our clients' packaging...

  • Project Manager

    2 weeks ago

    Reston, Virginia, United States Planet Professional Full time

    Job SummaryThe Field Service Project Manager is responsible for assessing job-specific assignments and determining resource needs and capabilities. This role requires coordination of material and equipment availability, as well as supervision and leadership to perform work onsite directing tasks with assigned employees and subcontractors.Key...

  • Field Operations Manager

    4 weeks ago

    Reston, Virginia, United States MC Fiber Full time

    About the RoleMC Fiber is seeking a highly skilled Construction Foreman to lead and maintain the operation of their assigned crew. As a key member of our team, you will be responsible for ensuring all operations comply with applicable federal, state, and local regulations and follow and adhere to all safety protocols.Key ResponsibilitiesLeadership and...