Patient Experience Associate

1 week ago


Bryant, Arkansas, United States Sage Health Full time
About Sage Health

We believe that all seniors deserve high-quality, personalized care without the burden of concierge fees. Our mission is to provide enriching neighborhood health centers that are easy to access, providing comprehensive care and partnering with Medicare Advantage plans to ensure our patients receive the best possible care.

Job Summary

The Front Desk Associate is the first point of contact for patients and guests at our medical center. This role requires a professional demeanor, excellent communication skills, and the ability to manage competing priorities in a fast-paced environment.

Key Responsibilities
  • Greet patients and guests, collect information, and answer questions
  • Conduct check-in and check-out processes via Electronic Health Record
  • Aid patients with paperwork and maintain confidentiality
  • Schedule appointments, triage requests, and make reminder calls
  • Collect co-payments and verify insurance information
  • Answer phone calls and route to appropriate personnel
  • Update electronic health records and consult with clinicians as needed
Requirements
  • Office administrative experience in a fast-paced environment
  • Professional communication and organizational skills
  • Ability to manage competing priorities and work in a team
  • Experience with Microsoft Office and electronic health records
About the Role

This is an exciting opportunity to join a team dedicated to delivering exceptional patient care and contributing to the financial success of our organization. If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply.



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