Patient Experience Associate

4 weeks ago

Bryant, Arkansas, United States Sage Health Full time
About Sage Health

We believe that all seniors, regardless of their financial situation, deserve high-quality primary care and wellness services without the burden of concierge fees. They've earned it.

Sage Health is a healthcare organization that builds enriching neighborhood health centers that are easy to access, provide or arrange for all of our patients' healthcare needs, and partner with Medicare Advantage plans that fully cover primary care.

Our healthcare model is designed to provide personalized care to our patients, with a physician-to-patient ratio of 400 or less. We collaborate with the best outcomes-oriented specialists and hospitals in each market to ensure that our patients receive the best possible care.

At Sage Health, our only concern and motivation is to keep our seniors healthy. We are not a fee-for-service provider and manage patients within a global capitation budget provided by Medicare Advantage plans.

We are a destination for the best risk provider talent in the country who are building the new standard-bearing senior model for the United States.

All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, citizenship or immigration status, or any other protected classification, in accordance with applicable federal, state, and local laws.

About the Role

The Front Desk Associate is responsible for being the first point of contact as patients come into the medical center. They greet patients, collect their information, answer any questions, schedule appointments, answer telephones, and verify insurance information.

The Front Desk Associate displays an elevated level of professionalism and engages resources and fellow team members within the center to deliver high-level results.

Primary Responsibilities:
  1. Greeting patients and guests
  2. Conduct check-in process and check-out process via Electronic Health Record
  3. Aid patients with completion of required paperwork
  4. Secures patient information and maintains patient confidential health information
  5. Schedule and triage appointment requests for urgency according to approved protocols consistent within Sage Health's Appointment and Scheduling Guidelines
  6. Make reminder calls to patients for upcoming appointments
  7. Collect co-payments, per patient's health plan requirements
  8. Complete insurance verification prior to patients' appointment
  9. Answer all phone calls and routing to appropriate personnel
  10. Update electronic health record with current information
  11. Consult medical assistant or licensed clinician for clinical decision making whenever necessary
  12. Use applicable functionality in the Electronic Health Record to take messages and communicate with clinicians
  13. Monitor daily reminder call logs to reschedule appointments as needed
  14. Scan and index documents into the EHR; ensure that necessary documents, lab results, etc. are available in advance of patient visits
  15. Participates in center and market interdisciplinary teams related to patient care plans, and outcomes
  16. Aid coworkers as needed to assure smooth office operation and delivery of excellent service through teamwork
  17. Addresses patient problems/concerns as may arise
  18. Perform other duties as assigned

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