Customer Service Representative
2 weeks ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Care Representative. As a key member of our customer service team, you will be responsible for providing exceptional customer experiences, resolving customer complaints, and ensuring customer satisfaction.
Key Responsibilities
- Provide timely and effective responses to customer inquiries and concerns.
- Resolve customer complaints in a professional and courteous manner.
- Collaborate with colleagues to ensure seamless customer service delivery.
- Stay up-to-date with company policies and procedures to provide accurate information to customers.
- Participate in ongoing training and coaching to enhance customer service skills.
Requirements
- Minimum of five years' experience in providing customer service via phone.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Strong problem-solving and conflict resolution skills.
- Proficiency in Microsoft Office and other software applications.
What We Offer
- Competitive wages and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
- Recognition and rewards for outstanding performance.
About Us
Dixie Electric, Plumbing, & Air is a family-owned business that values customer satisfaction and employee development. We are committed to providing exceptional service and support to our customers and employees alike.
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