Customer Service Representative

2 weeks ago


Montgomery, Alabama, United States Dixie Electric, Plumbing, & Air Full time
Job Overview

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Care Representative. As a key member of our customer service team, you will be responsible for providing exceptional customer experiences, resolving customer complaints, and ensuring customer satisfaction.

Key Responsibilities

  • Provide timely and effective responses to customer inquiries and concerns.
  • Resolve customer complaints in a professional and courteous manner.
  • Collaborate with colleagues to ensure seamless customer service delivery.
  • Stay up-to-date with company policies and procedures to provide accurate information to customers.
  • Participate in ongoing training and coaching to enhance customer service skills.

Requirements

  • Minimum of five years' experience in providing customer service via phone.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Strong problem-solving and conflict resolution skills.
  • Proficiency in Microsoft Office and other software applications.

What We Offer

  • Competitive wages and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

About Us

Dixie Electric, Plumbing, & Air is a family-owned business that values customer satisfaction and employee development. We are committed to providing exceptional service and support to our customers and employees alike.



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