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Guest Services Representative
2 months ago
Position Title: Front Desk Agent
Company: Claridge House
Location: Chicago, Illinois
Job Overview:
As a vital member of our hospitality team, you will contribute to creating unique and memorable experiences for our guests. Your role will involve warmly welcoming guests upon arrival and assisting them with the check-in and check-out processes, ensuring their comfort and satisfaction while providing essential information about our services.
Key Responsibilities:
- Greet guests with enthusiasm, anticipating their needs, and assist with check-in and check-out procedures, responding promptly and with a personal touch, regardless of the time of day.
- Foster memorable interactions through a friendly demeanor that resonates with both guests and colleagues.
- Take initiative to address guest concerns, aiming to resolve issues effectively and build loyalty.
- Share your knowledge and passion for the hotel's amenities and services to help guests feel at home.
- Collaborate with team members to communicate guest feedback to ensure all needs are met.
- Demonstrate exceptional multitasking abilities in a fast-paced environment while maintaining attention to detail for accuracy and efficiency.
Qualifications:
- Flexibility in scheduling is essential, as this role demands adaptability to varying workdays and hours.
- Previous experience in customer service and handling cash transactions is preferred.
- A genuine passion for serving others and creating exceptional experiences.
- Strong communication skills in English, both verbal and written, are necessary for providing outstanding service.
Property Overview:
Claridge House is designed with guest convenience in mind, offering amenities that ensure a sophisticated and comfortable stay. Our well-appointed guestrooms provide a serene retreat, allowing guests to transition effortlessly from work to relaxation. The property features a state-of-the-art fitness center and versatile meeting spaces equipped with modern audio-visual capabilities.
Company Overview:
At Claridge House, our team members embody the essence of our brand. We prioritize innovative approaches to hospitality, focusing on engaging and enriching experiences for both our guests and our staff. Our commitment to core values shapes our interactions and fosters an environment where talent, integrity, and passion can flourish.
Area of Interest: Rooms & Operations
Job Type: Full Time
Position Type: Hourly Position
Req ID: 31813BR
