Customer Service Representative for Benefits

5 days ago


Pittsburgh, Pennsylvania, United States Kelly Services Inc Full time

**Job Overview:**

Kelly Services Inc is seeking a Customer Service Representative to join our team. As a Virtual/Remote Benefits Customer Service Representative, you will be responsible for providing exceptional customer service to plan participants via phone, email, and instant message.

Salary: $16.50 per hour for English speaking; $17.25 per hour if fluent in Spanish. A great schedule without weekends, allowing you to have a better work-life balance.

Company Overview:

We are a premier client near San Diego, CA who values our employees and provides outstanding support. We offer access to Kelly perks via https://www.mykelly.us/us-mykelly/perks, which includes various benefits and discounts.

Job Description:

You will quickly build rapport with plan participants, responding to their inquiries in a compassionate manner. Your goal is to exceed expectations, respond accurately, and maintain professionalism during difficult calls. You will handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws.

Required Skills and Qualifications:

To succeed in this role, you should have your High School Diploma or GED, experience working in a customer service-related field, and a high level of attention to detail. Additionally, you should be able to type 30 words per minute and juggle multiple open computer windows while answering questions on the phone or through instant messaging.

Benefits:

This job offers a virtual environment, allowing you to work from home while still being close to the company you support (within a 2-hour radius of Pittsburgh, PA). You will also have access to Microsoft Office and other tools necessary for success in this role.

Why You Should Apply:

  • A stable income with competitive hourly rates ($16.50 - $17.25)
  • A flexible schedule without weekends
  • Opportunities for professional growth and development
  • Access to Kelly perks and benefits
  • A supportive work environment


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