Market Grille Team Member

4 days ago

Oakdale, Minnesota, United States Hy-Vee, Inc. Full time

Job Title: Market Grille Clerk

Department: Market Grille

FLSA: Non-Exempt

General Function:

Deliver exceptional customer service by greeting customers, answering questions, and resolving issues in a timely and professional manner. Prepare and serve food and beverages in a safe and efficient manner, maintaining a clean and organized work environment.

Core Competencies:

  • Partnerships
  • Growth mindset
  • Results oriented
  • Customer focused
  • Professionalism

Reporting Relations:

Accountable and Reports to: District Store Director; Store Manager; Assistant Managers of Store Operations, Perishables, and Health Wellness Home; Food Service Director; Market Grille Department Manager; Assistant Market Grille Department Manager; Service Managers

Positions that Report to you: None

Primary Duties and Responsibilities:

  • Provide exceptional customer service by greeting customers, answering questions, and resolving issues in a timely and professional manner.
  • Prepare and serve food and beverages in a safe and efficient manner, maintaining a clean and organized work environment.
  • Work with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
  • Review orders for the day and ensure that an adequate food supply is ready and on hand.
  • Anticipate product needs for the department on a daily basis and prepare and replenish product as necessary.
  • Check in product, put product away, and review invoices.
  • Run the department registers and receive payment, make change, etc., where applicable.
  • Remove trash in a timely manner.
  • Maintain strict adherence to department and company guidelines related to personal hygiene and dress.
  • Adhere to company policies and individual store guidelines.
  • Report to work when scheduled and on time.

Secondary Duties and Responsibilities:

  • Wash dishes as necessary.
  • Order product and supplies as necessary.
  • Price products for customers as necessary.
  • Deliver orders as needed.
  • Assist in other areas of store as needed.
  • Perform other job-related duties and special projects as required.

Knowledge, Skills, Abilities and Worker Characteristics:

  • Must have the ability to carry out detailed but uninvolved written or verbal instructions; deal with a few concrete variables.
  • Ability to do simple addition and subtraction; copying figures, counting and recording.
  • Possess the ability to understand and follow verbal or demonstrated instructions; write identifying information; request supplies orally or in writing.

Education and Experience:

No education requirement. Six months or less of similar or related work experience.

Physical Requirements:

  • Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally, 20 pounds of force frequently, and 10 pounds of force constantly to move objects.
  • Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision (ability to identify and distinguish colors), and field of vision.
  • Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.

Working Conditions:

The duties for this position are normally conducted in a store environment. There is significant pressure to meet deadlines and handle multiple priorities. There is exposure to noise, equipment movement hazards, cleaning chemicals/solvents, possible electrical shock and temperature extremes.

Equipment Used to Perform Job:

Standard tools and equipment used in a kitchen environment including disposal, trash compactor, slicer, Hobart machine, grill, fryer, dishwasher, register system, ovens, rotisserie, knives, label maker, and company vehicle.

Contacts:

Has daily contact with the general public and customers. Has contact with federal/state governmental or regulatory agencies regarding inspections.

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