Lead Salesforce Technical Analyst

2 weeks ago


Milwaukee, Wisconsin, United States Komatsu Full time

Company Overview
Komatsu is a vital partner in the construction, mining, forestry, forklift, and industrial machinery sectors, delivering exceptional value to clients through innovative solutions.

With a comprehensive range of products backed by advanced IoT technologies, regional distribution networks, and a global service framework, we harness the power of data and technology to improve safety and productivity while enhancing performance.

Komatsu serves a wide array of markets, including housing, infrastructure, water, pipeline, minerals, automotive, aerospace, electronics, and medical, through its various brands and subsidiaries.

Position Overview
We are seeking a Senior Technical Analyst specializing in Salesforce to join our corporate IT division. This role requires onsite presence and is based at our headquarters.

Key Responsibilities
As a Senior Technical Analyst with a focus on Salesforce, you will be instrumental in:

  • Designing, configuring, and customizing the Salesforce CRM to meet organizational needs.
  • Collaborating with business and IT stakeholders, developers, and architects to gather and translate requirements into technical specifications.
  • Implementing configurations and optimizing the functionality of digital experience solutions.
  • Managing the Salesforce platform and executing complex, multi-disciplinary Salesforce projects.
  • Providing Tier 3 technical support to ensure stable daily operations.
  • Delivering end-to-end solutions utilizing Salesforce CPQ, including rule configuration and data migration.
  • Performing system configuration, testing, and validation to ensure the accuracy of Salesforce CRM solutions.
  • Documenting configuration changes and technical specifications for future reference.

Qualifications
The ideal candidate will possess:

  • A Bachelor's degree in information technology, information science, or a related field.
  • 5+ years of hands-on experience in technical analysis, configuration, and administration within Salesforce and CPQ.
  • Proficiency in Apex, LWC, and CPQ configurations.
  • Experience with Salesforce APIs and integration with other systems.
  • A solid understanding of the Lead-To-Cash business process and related technologies.
  • Strong analytical skills with the ability to convert business requirements into technical solutions.
  • Excellent communication and collaboration abilities.

Additional Information
Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.



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