Car Wash Operations Lead

3 days ago


Charlotte, North Carolina, United States Zips Car Wash Full time
About Zips Car Wash

At Zips Car Wash, we are passionate about delivering exceptional customer experiences and leading our teams to success.

Salary Information

The estimated starting salary for this position is $16/hour + bonus and commission pay, with the potential to earn more based on experience.

Job Summary

We are seeking an experienced Assistant Site Manager to oversee the daily operations of our car wash facility in Charlotte, NC. The ideal candidate will have a strong background in leadership and customer service, as well as experience working in a fast-paced retail environment.

Key Responsibilities
  • Welcome and engage with customers in a warm, friendly manner
  • Enroll and support our Unlimited Wash Club
  • Safely and efficiently load every vehicle with clear hand signals and a smile
  • Strive for customer satisfaction by ensuring a thorough and enjoyable wash for all guests
  • Conduct daily preventative maintenance program according to schedule
  • Perform equipment repairs proactively and troubleshoot problems quickly
  • Maintain appearance of outside landscaping and ensure all vacuums are functioning
  • Ability to open and close site and facilitate daily operations
  • Provides ongoing coaching, training, and motivation to team members as needed to achieve sales goals and highest standards of customer service
Required Skills and Qualifications
  • 1 year of experience leadership in sales or customer service in a professional or personal capacity
  • Ability to work retail hours including days, nights, weekends, and special events in a fast-paced work environment
  • High School Diploma or Equivalent
  • Prior supervisory experience including coaching/mentoring others to achieve sales and customer service targets is desirable
Benefits
  • Competitive hourly pay based on experience
  • Incentive/commission pay
  • DailyPay (get paid daily)
  • Flexible scheduling; morning & evening shifts available
  • Tuition reimbursement
  • Free car washes
  • 401K match
  • Health, dental, and vision insurance
  • Paid time off


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