Car Wash Operations Supervisor
2 weeks ago
About Us:
At Links Car Wash, we strive to deliver exceptional customer service while maintaining a clean and well-organized facility. As an Assistant Manager, you will play a vital role in supporting our operations and ensuring a smooth workflow.
Job Description:
We are seeking a highly motivated and experienced individual to join our team as an Assistant Manager. This is a full-time position that requires strong leadership and management skills, with the ability to motivate and inspire a team.
Responsibilities:
- Operational Support:
- Assist the Site Manager in overseeing daily operations, including implementing and enforcing company policies and procedures to ensure efficient operations.
- Monitor and maintain inventory levels of chemicals, equipment, and other necessary items.
- Conduct regular inspections to ensure cleanliness, organization, and adherence to quality standards.
- Assist in scheduling and coordinating shifts, ensuring adequate staffing levels.
- Provide exceptional customer service by addressing customer inquiries and concerns promptly and professionally.
- Assist management to resolve customer issues and complaints in a timely and satisfactory manner.
- Assist in training and guiding staff members on delivering excellent customer service.
- Foster a customer-centric culture among the team to enhance customer satisfaction and loyalty.
- Assist in training new team members.
- Provide ongoing coaching, guidance, and performance feedback to crew members.
- Partner with the Site Manager on employee performance and productivity.
- Foster a positive and collaborative work environment, promoting teamwork and employee morale.
- Ensure employee compliance with all safety regulations and company policies while on duty.
- Conduct regular safety inspections and implement corrective measures as needed.
- Assist in training staff on safety protocols and procedures.
- Maintain accurate records of incidents, accidents, and safety-related activities.
- Assist in maintaining accurate and up-to-date records, including sales reports, employee schedules, and customer data.
- Assist in budgeting and monitoring expenses to ensure financial targets are met.
- Assist in the customer claims process, including documentation, de-escalation, and approval/denial.
Estimated Salary: $45,000-$60,000 per year
Required Skills and Qualifications:
- High school diploma or equivalent.
- Previous experience in a supervisory or assistant manager role, preferably in the car wash or service industry.
- Strong leadership and management skills, with the ability to motivate and inspire a team.
- Excellent communication and interpersonal skills.
- Strong problem-solving and decision-making abilities.
- Proficient in using computer systems and software for administrative tasks.
- Ability to work flexible hours, including weekends and holidays.
- Must be able to walk, stand, bend, stoop, twist, etc. For extended periods of time and perform activities involving holding, grasping, pulling and turning.
- Must be willing to work in hot/cold weather conditions if necessary.
Benefits:
- Competitive pay.
- Paid Time Off.
- Flexible hours.
- Employee bonuses and commissions.
- Health, dental, and vision insurance.
- 401(k) match.
- Parental leave.
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