Assistant Manager

3 weeks ago

Washington, Washington, D.C., United States N STREET VILLAGE INC Full time
Job Title: Assistant Manager

Job Summary:

N Street Village Inc is seeking an experienced Assistant Manager to support the daily operations of the low barrier shelter at Patricia Handy Place for Women. The successful candidate will assist the Program Manager in leading shelter programs, supervising staff, and ensuring the delivery of high-quality services to residents.

Responsibilities:

  • Assist the Program Manager in leading shelter operations, client activities, and overall programs to meet agency mission.
  • Supervise Advocates, approve timesheets, and ensure adequate staffing levels for each shift.
  • Build rapport with residents, deliver services in a trauma-informed, dignified, and respectful manner.
  • Assist the Program Manager in coaching and professional development of employees.
  • Meet with residents to resolve disputes and de-escalate conflicts as necessary.
  • Serve as a point of contact with community partners.
  • Respond to overnight phone calls from staff requiring guidance and/or support.
  • Defuse and de-escalate difficult situations involving clients and staff.
  • Assist the Program Manager in maintaining a professional culture that promotes teamwork and empathy for residents.
  • Assist the Program Manager to ensure accurate, timely data entry of client information per contract requirements.
  • Attend all required trainings per contract requirements.
  • Participate in all scheduled leadership meetings.
  • Perform other duties as required.

Requirements:

  • A combination of education and experience to include at least 3 years of relevant experience with a focus on one of the following areas: mental health, physical health, addictions, employment, or trauma.
  • Minimum of 2 years' experience supervising paid staff.

Skills and Competencies:

  • Experience and ability working within outcome-based programs.
  • Knowledge of DC social services resources and compliance requirements.
  • Excellent ability to make and maintain respectful rapport with clients and co-workers from diverse backgrounds.
  • Understanding and experience working with vulnerable populations and the related issues of addiction and mental illness.
  • Values commensurate with a community committed to providing inclusive programs without regard to race, religion, physical or mental ability, sexual orientation, gender identity, and any other protected class.

Benefits:

  • Health/Wellness: Medical, Dental, Vision, Accident Plan, Hospital Plan, Critical Illness Plan, Employee Assistance Program, Short-Term Disability, Long-Term Disability.
  • Financial: 403(b) Retirement Savings Plan, Flexible Spending Accounts, SmarTrip Pre-Tax Commuter Benefits.
  • Insurance: Life Insurance, Travel Insurance.
  • Time Off: Vacation, Sick Days, Personal Leave.
  • Professional: Professional Development Reimbursement.

N Street Village Inc is an equal employment opportunity employer.

Work Schedule: Monday-Friday from 9:00am-5:00pm with flexibility based on program needs.

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