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Patient Services Coordinator

2 months ago

Bronx, New York, United States Essen Medical Associates Full time

Position Overview:

Essen Medical Associates is dedicated to providing exceptional healthcare services to the diverse communities we serve.

As a leading multispecialty medical group, we prioritize high-quality, compassionate care for our patients. Our organization has evolved significantly since its inception, expanding our services to include urgent care, primary care, and various specialties, all designed to meet the needs of our patients.

We are committed to innovation in healthcare delivery, ensuring that our team is equipped to handle the complexities of patient care in a supportive environment.

Job Summary:
As a Front Desk Staff member at Essen Medical Associates, you will serve as the initial point of contact for our patients and visitors. Your key responsibilities will encompass:

  • Welcoming patients and creating a warm, inviting atmosphere.
  • Managing incoming calls and addressing patient inquiries with professionalism.
  • Scheduling appointments and confirming patient visits.
  • Maintaining accurate patient records and facilitating smooth check-in and check-out processes.
  • Collaborating with healthcare professionals to enhance patient flow.
  • Collecting patient copayments and ensuring all administrative tasks are completed promptly.

Key Responsibilities:
In this role, you will be responsible for:

  • Providing assistance to patients upon arrival and ensuring a positive experience.
  • Communicating effectively with patients regarding their appointments and healthcare needs.
  • Handling administrative duties, including processing patient information and managing office supplies.
  • Coordinating transportation for patients when necessary.
  • Ensuring the completion of all visit-related tasks by the end of each day.

Qualifications:
To be considered for this position, candidates should possess:

  • A High School Diploma or equivalent.
  • A minimum of 6 months of experience in customer service.
  • Basic proficiency in Microsoft Office and Google Suite.
  • Familiarity with electronic health record systems is preferred.

Required Skills:
Successful candidates will demonstrate:

  • Strong organizational and multitasking capabilities.
  • Excellent communication and interpersonal skills.
  • A basic understanding of medical terminology and healthcare procedures.
  • A solution-oriented mindset and adaptability to change.

Equal Opportunity Employer:
Essen Medical Associates is proud to be an equal opportunity employer, committed to serving a diverse population.