Member Services Supervisor
2 weeks ago
The Member Services Supervisor plays a pivotal role in overseeing the daily operations of the Member Service team within the Service Center.
This position entails providing leadership and technical guidance to ensure that service quality and Member satisfaction standards are consistently met. The Supervisor will efficiently manage Member transactions and account inquiries, utilizing sound judgment in all decision-making processes.
Key ResponsibilitiesLeadership and Management:
Lead the Service Center staff by effectively scheduling shifts, managing lobby flow, and maintaining high levels of attentiveness and work quality. Foster a positive and open work environment through motivation, training, and mentorship.
Compliance and Auditing:
Ensure adherence to credit union policies, procedures, and financial regulations, including the Bank Secrecy Act (BSA) and Consumer Financial Protection Bureau (CFPB) guidelines. Verify and balance daily transactions, ensuring the security of all Member-sensitive documents.
Problem Resolution:
Act as the first point of contact for resolving Member issues and staff-related challenges, ensuring prompt and effective solutions.
Staff Development:
Conduct regular staff meetings to discuss operational and regulatory updates, ensuring all staff members complete necessary assignments. Provide constructive feedback to the Center Manager regarding staff performance and areas for improvement.
Member Service Duties:
Perform Member Service Representative responsibilities as needed to guarantee timely and efficient service delivery to all Members.
Maintain a thorough understanding of and comply with all relevant policies and regulations pertaining to the Bank Secrecy Act.
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Member Service Coordinator
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Retail Customer Service Team Member
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Member Service Coordinator
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Food and Beverage Supervisor
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Member Service Coordinator
3 months ago
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Team Member
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Supervisors, Health Care Environmental Services
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Little Rock, United States Core Government Services Corporation Full timeJob DescriptionJob DescriptionCore Government Services (CGS) is seeking an experienced Health Care Environmental Services (EVS) supervisor, to lead our team on-site in support of the John L. McClellan Memorial Veteran's Hospital in Little Rock, Arkansas.Our supervisors play a key role in providing the highest quality of patient care through a clean and...
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Restaurant Supervisor/Lead Bartender
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Customer Service Supervisor
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Program Supervisor
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Member Service Representative or Senior
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Dining Room Supervisor
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Field Sales Supervisor
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Facilities Management Supervisor
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Retail Operations Supervisor
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