Member Service Representative or Senior

1 week ago

Castle Rock, United States Ent Credit Union Full time
Job DescriptionJob DescriptionCompany Description

Ent Credit Union exists to improve the financial quality of life of the people we serve. This mission drives us every day, but we are more than our mission. We're also individuals using our unique abilities to make our organization, and the communities we serve, better than they were yesterday. We're a not-for-profit that puts people above profits and actively invests in our community. Our rapidly growing team is expanding our reach to serve more people throughout Colorado. To spread our mission far and wide, we need people like you. If you're interested in a paycheck with a purpose, apply with us today. Our people make the difference, and we truly believe you are our greatest asset.

Job Description

The primary purpose of this position is to provide superior member service; driving member satisfaction and retention by helping members take full advantage of Ent's full range of products and services. This is accomplished through accurate and professional member transactions, enhanced member awareness of existing products and services, and timely product or service referrals. Additionally responsible to understand and comply with credit union policies and procedures, as well as financial regulations to include BSA (Bank Secrecy Act) and CFPB (Consumer Financial Protection Bureau). The Member Service Representative must excel in service, quality communication, product knowledge, and accuracy while meeting all service, performance and safety standards.

Essential Functions

  • Providing quality member service through accurate and professional face to face member transactions to include new member account creation, account file and card file maintenance, and basic Service Center Control Manual procedures.
  • Accountable for meeting member needs through maintaining a strong knowledge of products and services available to members, regularly providing referrals to such products and services in all areas including, but not limited to lending, investments, electronic banking, wealth management, and business banking.
  • Responsible for complying with safety and service standards defined in the Credit Unions Policies and Procedures documents, as well as financial regulations to include, but not limited to, BSA (Bank Secrecy Act) and CFPB (Consumer Financial Protection Bureau).
  • Responsible for meeting job training requirements.
  • Responsible for maintaining a cash drawer following procedures defined in the Credit Unions Cash Control Policy.
  • Bank Secrecy Act: Remains cognizant of and adheres to Ent policies and procedures, and regulations pertaining to the Bank Secrecy Act.
Qualifications

Minimum Formal Qualifications for this Position

Member Service Representative:

  • High School Diploma/G.E.D. or Equivalent.
  • 6+ months of customer service and cash handling experience, required.
  • Sales experience. preferred.

Member Service Representative Senior:

  • High School Diploma/G.E.D. or Equivalent.
  • Member Relationship, Customer Service and New Account, or equivalent training.
  • 1+ years' customer service, sales, or other related experience required
  • 1+ years' financial institution experience, required.
  • 6+ months of cash handling required.


Each year of relevant work experience may be exchanged for a year in a relevant degree program or vice versa. For example, a requirement of a bachelor's degree in accounting and 2+ years of account experience could be substituted for a high school diploma and 6 years of relevant accounting work experience or a master's degree in accounting and 0 years of work experience.

Technical or Specialized Knowledge/Skills:

 

  • Enthusiastic attitude regarding helping our community.
  • Strong emphasis on member service and offering appropriate cross-sell/upsell opportunities to the member.
  • Strong attention to detail and accuracy of all transactions is of critical importance.
  • Professional and courteous communication skills are of critical importance.
  • Proficient in basic math (addition, subtraction, multiplication, and division).
  • Comfortable handling physical money with a high level of accuracy with members directly.
  • Exposure to Microsoft Outlook and web-based transactional systems to complete day-to-day member requests.
  • Able to use 10-Key by touch is preferred.


Certifications Required:

  • None


Environmental, Physical and Psychological Requirements

 

  • Standing - Occasionally
  • Walking - Occasionally
  • Sitting - Frequently
  • Lifting - Rarely (40 Lbs)
  • Carrying - Rarely
  • Pushing - Rarely
  • Pulling - Rarely
  • Balancing - Rarely
  • Stooping - Rarely
  • Kneeling - Rarely
  • Crouching - Rarely
  • Crawling - Rarely
  • Reaching - Occasionally
  • Handling - Occasionally
  • Grasping - Occasionally
  • Feeling - Occasionally
  • Talking - Frequently
  • Hearing - Frequently
  • Repetitive Motions - Frequently
  • Eye/Hand/Foot Coordination - Occasionally
  • Noises louder than normal speaking volume - Occasionally
  • Temperature Changes - Rarely
  • Atmospheric Conditions - Rarely

 



Additional Information

The hourly range for the following positions:

Member Service Representative - $19.91 – $21.99 (S10).  

Member Service Representative Senior -  $21.16 - $25.83 (S11). 

Final compensation for this position will be determined by various factors such as relevant work experience, specific skills and competencies, education, certifications, and internal pay equity.

This position is eligible for a monthly incentive plan.

This position is eligible for a bilingual (Spanish) stipend.

We anticipate this position to close on 9/12/2024. Please submit your application at your earliest convenience to be considered.


Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

Benefits Summary - 2024



The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

  • Member Service Representative or Senior

    2 days ago

    Castle Rock, United States Ent Credit Union Full time

    Company DescriptionEnt Credit Union exists to improve the financial quality of life of the people we serve. This mission drives us every day, but we are more than our mission. We're also individuals using our unique abilities to make our organization, and the communities we serve, better than they were yesterday. We're a not-for-profit that puts...

  • Senior Member Service Representative

    1 month ago

    Round Rock, United States Velocity Credit Union Full time

    Job DetailsJob Location Round Rock Branch - Round Rock, TX DescriptionSenior Member Service Representative If you enjoy building relationships and rapport, providing solutions, and assisting members with their financial goals, then this may be the position for you! We are looking for dynamic, extraordinary people with a passion to provide outstanding service...

  • Member Service Coordinator

    1 month ago

    Castle Rock, Colorado, United States Ent Credit Union Full time

    Company DescriptionEnt Credit Union exists to improve the financial quality of life of the people we serve. This mission drives us every day, but we are more than our mission. We're also individuals using our unique abilities to make our organization, and the communities we serve, better than they were yesterday. We're a not-for-profit that puts people above...

  • Senior Customer Service Representative

    1 month ago

    Castle Rock, United States Express Employment Professionals Full time

    Job DescriptionJob DescriptionJob Title: Client Service RespresentativeLocation: Castle RockSalary: $26-$30/hr DOEHours: 7:30 am to 4:30 pm (1-hour lunch break)Employment Type: Direct HireJob Description:We are seeking a detail-oriented and organized Administrative Assistant to handle two of our major commercial accounts. The ideal candidate will have...

  • Senior Care Assistant

    2 weeks ago

    Castle Rock, Colorado, United States Bonaventure Senior Living Full time

    Embrace a Rewarding Career in Senior CareWe are in search of empathetic individuals to become part of our close-knit team committed to enhancing the lives of our elderly residents. This role transcends mere employment; it is a gratifying vocation, and we welcome you to join our mission. Contribute positively to the lives of others by becoming a valued member...

  • Senior Care Assistant

    2 weeks ago

    Castle Rock, Colorado, United States Bonaventure Senior Living Full time

    Embrace a Rewarding Career in Senior CareWe are in search of empathetic individuals to become part of our close-knit team committed to enhancing the lives of our elderly residents. This role transcends mere employment; it is a deeply rewarding vocation, and we welcome you to join our mission. Contribute positively to the lives of others by becoming a valued...

  • Customer Service Representative

    4 days ago

    New Castle, Delaware, United States Harbour Textile Service Full time

    Job OverviewWe are seeking a highly motivated and dependable individual to join our team as a Customer Service Representative/Administrative Team Member. As a key member of our team, you will be responsible for providing exceptional customer service and administrative support to our clients.Key Responsibilities:Provide timely and effective customer service...

  • Customer Service Representative

    2 days ago

    Castle Rock, Colorado, United States Kroger Full time

    Job DescriptionWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our front-end team, you will be responsible for delivering exceptional customer service and ensuring a positive shopping experience for our customers.Key Responsibilities:Customer Service: Provide friendly...

  • Caregiver - Bonaventure Senior Living

    1 week ago

    Castle Rock, Colorado, United States Bonaventure Senior Living Full time

    About Bonaventure Senior LivingWe are a leading provider of senior living services, dedicated to delivering exceptional care and support to our residents. Our mission is to create a warm and welcoming community where seniors can thrive.Job SummaryWe are seeking a compassionate and dedicated Caregiver to join our team at Bonaventure Senior Living. As a...

  • Housekeeper - Bonaventure of Castle Rock

    3 months ago

    Castle Rock, United States Bonaventure Senior Living Full time

    Bonaventure of Castle Rock has exciting job openings for Housekeeping. $17.25-$18.25 per hourPaid Training, no experience necessary for Housekeeper/Housekeeping positions.Hiring Immediately with interviews daily from 2:00-4:00 PM, no appointment necessary, at 1855 Low Meadow Blvd Castle Rock, CO 80109.Find your purpose in Housekeeping! Whether you have...

  • Member Service Coordinator

    2 days ago

    Castle Rock, Colorado, United States Ent Credit Union Full time

    Job SummaryEnt Credit Union is seeking a highly skilled and experienced Member Service Coordinator - Assistant Manager to join our team. As a key member of our Service Center team, you will be responsible for providing exceptional customer service, leading a team of Service Center personnel, and ensuring that our members receive the highest level of...

  • Housekeeper - Bonaventure of Castle Rock

    5 days ago

    Castle Rock, United States Bonaventure Senior Living Full time

    Bonaventure of Castle Rock has exciting job openings for Housekeeping. $17.25-$18.25 per hourPaid Training, no experience necessary for Housekeeper/Housekeeping positions.Hiring Immediately with interviews daily from 2:00-4:00 PM, no appointment necessary, at 1855 Low Meadow Blvd Castle Rock, CO 80109.Find your purpose in Housekeeping! Whether you have...

  • Fitness Sales and Service Representative

    5 days ago

    Castle Rock, Colorado, United States 24 Hour Fitness Full time

    About This RoleWe are seeking a highly motivated and customer-focused Fitness Sales and Service Representative to join our team at 24 Hour Fitness. As a key member of our sales and service team, you will play a critical role in delivering an exceptional experience to our members and guests.Key ResponsibilitiesDevelop first-name relationships with members,...

  • Administrative Assistant

    1 day ago

    Castle Rock, Colorado, United States Bonaventure Senior Living Full time

    About the RoleWe are seeking a highly skilled and organized Receptionist to join our office management team at Bonaventure Senior Living. As a Receptionist, you will be the first point of contact for our community visitors and will be responsible for providing exceptional customer service and support to our residents and staff.Key ResponsibilitiesGreet...

  • Insurance Customer Service Representative

    1 day ago

    Castle Rock, Colorado, United States USAA Full time

    About USAAUSAA is a leading provider of insurance and financial services to the military community and their families. We are committed to serving our members with integrity and loyalty.The OpportunityWe are seeking a dedicated Insurance Customer Service Representative to join our team in Colorado. As a key member of our customer service team, you will be...

  • Member Services Supervisor

    2 weeks ago

    Castle Rock, Colorado, United States Ent Credit Union Full time

    Job OverviewThe Member Services Supervisor plays a pivotal role in overseeing the daily operations of the Member Service team within the Service Center.This position entails providing leadership and technical guidance to ensure that service quality and Member satisfaction standards are consistently met. The Supervisor will efficiently manage Member...

  • Customer Service Representative Nights and Weekend

    2 months ago

    Castle Rock, United States Planet Fitness Full time

    Job Summary The Customer Service Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and ResponsibilitiesCustomer Service Representative greets members, prospective members and guests, providing exceptional...

  • Associate Financial Representative

    3 months ago

    Castle Rock, United States Modern Woodmen of America Full time

    Overview The Modern Woodmen – Colorado Springs Office is seeking a motivated and driven individual to join our team as an Associate Financial Representative. This role offers an opportunity to partner with a respected local business and work alongside the Managing Partner and Senior Financial Representative. The ideal candidate will maintain existing...

  • Customer Service Representative

    4 weeks ago

    Castle Rock, United States U-Haul Full time

    Compensation Range: $12.32 to $20.00 Hourly Location: 2269 Manatt Ct, Castle Rock, Colorado 80104 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team...

  • Customer Service Representative

    2 months ago

    Castle Rock, United States U-Haul Full time

    Compensation Range: $12.32 to $20.00 Hourly Location: 2269 Manatt Ct, Castle Rock, Colorado 80104 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team...