Customer Service Representative

6 hours ago


Cerritos, California, United States CUCKOO Electronics America Full time
Job Overview

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and concerns in a timely and professional manner.

Key Responsibilities
  • Respond to customer inquiries and resolve issues in a prompt and professional manner
  • Provide product information and technical assistance to customers
  • Troubleshoot and resolve customer complaints in a fair and timely manner
  • Collaborate with internal teams to resolve customer issues and improve overall customer experience
  • Stay up-to-date on product knowledge and features to provide accurate and helpful information to customers
Requirements
  • Strong customer service skills and ability to work in a fast-paced environment
  • Excellent verbal and written communication skills
  • Ability to maintain professionalism and composure in high-pressure situations
  • Experience working in a customer-facing role or call center environment
  • Knowledge of customer service software and systems
About Cuckoo Electronics America

Cuckoo Electronics America is a leading manufacturer of premium kitchen appliances and home products. With over 40 years of experience, we are committed to providing exceptional customer service and support to our customers. We are a dynamic and innovative company that values our employees and strives to create a positive and inclusive work environment.



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