Customer Service Representative
6 hours ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and concerns in a timely and professional manner.
Key Responsibilities- Respond to customer inquiries and resolve issues in a prompt and professional manner
- Provide product information and technical assistance to customers
- Troubleshoot and resolve customer complaints in a fair and timely manner
- Collaborate with internal teams to resolve customer issues and improve overall customer experience
- Stay up-to-date on product knowledge and features to provide accurate and helpful information to customers
- Strong customer service skills and ability to work in a fast-paced environment
- Excellent verbal and written communication skills
- Ability to maintain professionalism and composure in high-pressure situations
- Experience working in a customer-facing role or call center environment
- Knowledge of customer service software and systems
Cuckoo Electronics America is a leading manufacturer of premium kitchen appliances and home products. With over 40 years of experience, we are committed to providing exceptional customer service and support to our customers. We are a dynamic and innovative company that values our employees and strives to create a positive and inclusive work environment.
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