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Hotel Operations Manager
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Hotel Front Desk Representative
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Operations Assistant Manager
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Retail Store Operations Manager
1 week ago
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Hotel Operations Manager
2 months ago
Hotel 360 is seeking a highly skilled and experienced Front Office Manager to join our team. As a key member of our hotel operations team, you will be responsible for ensuring the smooth and efficient operation of our front desk, providing exceptional guest service, and leading a team of front office personnel.
Key Responsibilities- Front Desk Operations: Supervise and manage the front desk team to ensure efficient and profitable operation of the front desk.
- Guest Service: Provide exceptional guest service, ensuring that all guests receive a warm and welcoming experience.
- Team Leadership: Lead and manage a team of front office personnel, providing guidance, training, and development opportunities to ensure they have the skills and knowledge needed to excel in their roles.
- Policy Implementation: Implement and enforce hotel policies and procedures, ensuring compliance with brand standards and company policies.
- Communication: Communicate effectively with guests, colleagues, and management to ensure seamless operations and exceptional guest service.
- Problem-Solving: Resolve guest complaints and issues in a professional and courteous manner, ensuring that all guests receive a positive experience.
- Reporting: Prepare and submit reports as required, providing insights and recommendations to improve front desk operations and guest service.
- Customer Service: Provide exceptional customer service, ensuring that all guests receive a warm and welcoming experience.
- Leadership: Demonstrate leadership skills, guiding and developing a team of front office personnel.
- Communication: Communicate effectively with guests, colleagues, and management to ensure seamless operations and exceptional guest service.
- Problem-Solving: Resolve guest complaints and issues in a professional and courteous manner.
- Attention to Detail: Maintain attention to detail, ensuring accuracy and efficiency in all aspects of front desk operations.
- Teamwork: Work collaboratively with colleagues to achieve team goals and objectives.