Retail Operations Manager

17 hours ago

Gretna, Louisiana, United States Hibbett Retail, Inc. Full time
Job Title: Retail Operations Manager

At Hibbett Retail, Inc., we are seeking a highly motivated and experienced Retail Operations Manager to join our team. As a key member of our operations team, you will be responsible for assisting the Store Manager in controlling the assets of Hibbett I City Gear, establishing action plans to accomplish departmental and overall store responsibilities, and providing knowledge and guidance to employees and customers in all departments.

Key Responsibilities:
  • Assist the Store Manager in controlling the assets of Hibbett I City Gear
  • Consult with Store Manager in establishing action plan to accomplish departmental and overall store responsibilities such as selling, restocking, merchandising, ordering, and scheduling
  • Assume responsibility of the entire store in the absence of the Store Manager
  • Provide knowledge and guidance to employees and customers in all departments when necessary
  • Aware of inventory, sales statistics, and expenses to ensure profitability in all departments
  • Direct staff to ensure each department's responsibilities and standards are completed
  • Keep the Store Manager informed about inventory movement and customer trends
  • Assure quality customer service is maintained
  • Perform general administrative duties as needed and is trained in the Store Manager's responsibilities
  • Produce and give extraordinary customer service highlighted in the customer service manual, including helping customers as they enter the store, and helping multiple customers during peak periods
  • Promote and sell services and merchandise provided by Hibbett I City Gear
  • Practice and uphold all Hibbett I City Gear policies, procedures, and standards as listed in the operations policy manual, personnel policy manual, visual manual, customer service manual, and memos with the company's direction
  • Protect the company's assets and financial information by ensuring the accuracy and effectiveness of internal control procedures and informing management and/or appropriate officials of potential fraud risk
Qualifications:
  • Experience working in a retail environment, preferably in footwear and athletic apparel
  • 1-3 years of customer service experience
  • Excellent interpersonal and communication skills
  • Ability to work in a fast-paced environment
  • Ability to assist in managing a team and keep up with overall goals and profits
  • Is a self-starter, has initiative to take on important tasks without being asked
  • Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision
  • Is a team-player, passionate about outstanding customer service and selling merchandise

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