Tennis Retail Associate

2 weeks ago


Birmingham, Alabama, United States The Sports Facilities Companies Full time
Job Overview

Tennis Retail Associate

Company: The Sports Facilities Companies

Location: Hoover, AL

Department: Operations

Reports To: Tennis Coordinator

Status: Part-Time

About Us:

The Sports Facilities Companies is a leading provider in the management and development of sports, recreation, wellness, and event facilities. Our mission is to enhance the health and economic vitality of communities through premier sports and entertainment experiences. Joining our team means becoming part of a collaborative and supportive culture that promotes personal and professional growth.

We pride ourselves on being recognized as a Top Workplace, offering a mission-driven environment that values teamwork, accountability, and excellence. As we continue to expand, we seek dedicated individuals who are eager to contribute to our dynamic team.

Position Summary:

The Tennis Retail Associate plays a crucial role in creating a welcoming atmosphere for members and their guests. As the initial point of contact, this position requires a friendly and approachable demeanor to ensure a positive experience for all visitors.

Key Responsibilities:

  • Provide exceptional customer service and respond to inquiries
  • Utilize point of sale systems and manage court usage
  • Perform opening and closing procedures as required
  • Answer phone calls courteously, manage reservations, and direct inquiries appropriately
  • Assist members with scheduling and facility guidelines
  • Support the Tennis Coordinator with daily operational tasks
  • Maintain organized displays and a tidy workspace
  • Ensure cleanliness of indoor and outdoor seating areas

Qualifications:

  • Ability to engage with a diverse age range from children to adults
  • Flexible availability, including nights, weekends, and holidays
  • Strong verbal and written communication skills
  • Capacity to thrive in a fast-paced, high-volume environment
  • Excellent guest service skills and attention to detail
  • Strong organizational abilities and multitasking skills
  • Ability to remain composed in challenging situations
  • Respectful and friendly interaction with athletes, guests, and team members
  • Team-oriented with a proactive approach to responsibilities
  • Commitment to safety and well-being of all individuals
  • Must be at least 18 years old

Working Conditions:

  • Ability to lift up to 40 pounds
  • Willingness to stand for extended periods
  • Proficient in entering data on computers
  • Compliance with health and safety standards
  • Exposure to moderate noise levels
  • Adherence to uniform requirements
  • Ability to walk or run as necessary

Preferred Experience:

  • Background in tennis
  • Experience in customer service roles
  • Familiarity with cash handling procedures


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