Client Service Specialist

2 weeks ago


Ellicott City, Maryland, United States Jim Coleman Nissan of Ellicott City Full time
Job Overview

Join the Team at Jim Coleman Nissan of Ellicott City

Jim Coleman Nissan is a well-established, family-operated dealership with a rich history in the automotive industry. We pride ourselves on our commitment to exceptional customer service and our supportive work environment. Our dealership is known for its innovative approach and vibrant atmosphere, making it a great place to grow your career.

We are currently seeking a dedicated and enthusiastic Service Advisor to enhance our customer service experience. This role is ideal for individuals who thrive in a dynamic setting and have a genuine passion for assisting others. If you are looking for a fulfilling opportunity where your contributions are valued, we would love to hear from you.

Key Responsibilities

  • Provide regular updates to customers regarding their service status.
  • Assist clients with their inquiries and requests.
  • Welcome customers as they arrive at the service area.
  • Collaborate with technicians to discuss necessary repairs and suggest alternatives when appropriate.
  • Utilize your expertise to inform customers about our products and services, including parts and service options.
  • Address questions related to service outcomes and manage appointment scheduling, vehicle drop-off, and pick-up.

Qualifications

  • Demonstrated experience as a service advisor with a focus on maximizing profitability.
  • Ability to understand the service experience from the customer's perspective.
  • A proactive and adaptable mindset.
  • Proficient with technology and familiar with computer systems and databases.
  • Capable of balancing customer satisfaction with achieving results.
  • Patient and approachable when interacting with customers.
  • Exemplary professionalism and a friendly demeanor.
  • Strong communication and interpersonal skills.
  • Excellent organizational and multitasking capabilities.
  • Willingness to learn and take guidance.

Equal Opportunity Employment

We uphold the rights of applicants under Federal Employment Laws, including the Family & Medical Leave Act (FMLA), Equal Employment Opportunity (EEO), and Employee Polygraph Protection Act (EPPA).



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