Poker Team Lead

4 days ago


Rockford, Illinois, United States Hard Rock International (USA), Inc. Full time
Poker Supervisor Job Description

Job Summary:

The Poker Supervisor is responsible for leading the poker team to create a legendary customer service experience. This role ensures that poker staff has the necessary training, tools, and mindset to excel in their positions as service professionals.

Key Responsibilities:

  • Lead and support the poker team to create a positive and engaging customer experience.
  • Ensure that poker staff has the necessary training, tools, and mindset to excel in their positions.
  • Lead the poker team in a way that creates continuous improvements in the employee experience.
  • Ensure operational and game integrity.
  • Settle disputes in a professional and timely manner.
  • Handle guest and employee concerns quickly and efficiently.
  • Inform the poker manager and surveillance team of irregularities.
  • Verify issuance of credit after all necessary signatures are confirmed.
  • Inform the poker manager of disputes on game.
  • Ensure that required facilities and equipment are available and functioning properly.
  • Guide and instruct assigned personnel in the proper performance of their duties.
  • Review and evaluate personnel.
  • Initiate fills and credits to a game as necessary.
  • Record table inventory when the table opens and after it closes.
  • Other duties as assigned.
  • Know and abide by IGB regulations, internal controls, and company policies and procedures.
  • Always present oneself as a credit to Hard Rock Casino and encourage others to do the same.
  • Meet the attendance guidelines of the job and adhere to regulatory, departmental, and company policies.

Requirements:

  • High school diploma or equivalent required.
  • Prior experience opening new properties or outlets strongly preferred.
  • Well-developed interpersonal skills.
  • Must enjoy entertaining and communicating with the public.
  • Must have a professional appearance.
  • Must get along with co-workers and be a team player.
  • Excellent employee and customer service skills are essential.

Working Conditions:

This position spends time on the casino floor and is subject to varying levels of crowds and noise, and the severity of which depends upon guest volume.


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