Restaurant Operations Manager

1 week ago

Brooklyn, New York, United States Happier People Management Full time
Job Overview

The Restaurant Manager is responsible for ensuring a consistent and best-in-class experience for all members and guests in our F&B outlets. They proactively find ways to embed hospitality in even the smallest daily details.

We are looking for a Restaurant Manager to ensure all daily activities run smoothly and efficiently. The ideal candidate should be familiar with restaurant operations and supervising restaurant staff performance.

The Restaurant Manager will be focused on ensuring excellent customer experience by being a leader and a problem solver. They will be responsible for coordinating activities and helping people reach their full potential.

Key Responsibilities:

  • Direct floor staff to ensure the fulfillment of Happier steps of service and hospitality standards
  • Lead floor service, ensuring that it runs smoothly and that the team is working efficiently and effectively
  • Facilitate communication between floor staff and kitchen
  • Problem-solve guest incidents or complaints (service issues, spills, check disputes, etc.)
  • Consistently helps create memorable experiences for our guests by personalizing service
  • Recognize and engage with regulars and VIP guests to make them feel a part of the family
  • Complete all administrative duties competently and as written within the time frame given
  • Ensures that no members of staff are permitted to work if they are not suitably dressed or groomed
  • Supports with hiring, scheduling, training, evaluating, and terminating employees
  • Documents, investigates, escalates, and resolves all employee and guests incidents
  • Ensures exceptional service standards are consistently met and that activities are carried out effectively
  • Inspects dining room and storage areas to ensure compliance with health and safety regulations
  • Estimates front-of-house food and beverage needs and supervises intake orders to ensure specifications
  • Reviews financial information such as sales, inventory, and costs to monitor budget
  • Meets with dining room and bar personnel to plan restaurant activities and special events, share information, etc.
  • Performs other duties as required or assigned
  • Communicates all product-related information and changes to all team members
  • Support dining room staff by making sure the display is always aesthetically pleasing and accurately representing what is in stock
  • Participates in the inventory of all items
  • Completes end-of-shift notes and all other pertinent information

Requirements:

  • Minimum 2+ years in upscale independent restaurant leadership roles preferred
  • An innate understanding and demonstrated ability with high-touch and consistent customer service
  • Individuals with diverse educational and training backgrounds
  • Demonstrated strength in working alongside various backgrounds, skills, and professionals.
  • Takes pride in the ability to talk to anybody; you can turn any "No" into a "Yes"
  • Highly entrepreneurial and able to adapt to changing priorities in a fast-paced environment; proven ability to execute in the face of competing priorities
  • Flexible self-starter with attention to detail who can work in a fast-paced environment and support multiple projects at once
  • Solid written and verbal communication skills
  • Team player with an enthusiastic outlook and creative mind
  • Must exhibit the ability to plan, prioritize and demonstrate exceptional follow-up skills
  • Must be courteous, persuasive, client-focused, professional, and positive at all times
  • Ability to prioritize and get things done in a rapidly changing environment
  • Be available to work within opening hours, including weekends and holidays
  • Ability to be a leader with a desire to educate and empower team members and create accountability standards
  • Willing to learn new and exciting things

Benefits:

  • Health Care Plan (Medical, Dental & Vision)
  • Paid Time Off (Vacation, Sick & Company Observed Holidays)
  • Family Leave (Maternity, Paternity)
  • Training & Development
  • Referral Program

The base pay range for this position is a salary range of $75,000 - $85,000 per year. The determination of what a specific employee in this job classification is paid within the range depends on a number of factors, including, but not limited to, prior employment history/job-related knowledge, qualifications and skills, etc.

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