HVAC Service Coordinator

4 weeks ago

New York, New York, United States Controlled Combustion Co Full time
Job Summary

Controlled Combustion Co is seeking a skilled HVAC Dispatcher to join its team. The ideal candidate will have 3 years of experience in dispatching and possess strong organizational skills, excellent communication abilities, and proficiency in using computer software and systems.

The HVAC Dispatcher will be responsible for coordinating and dispatching technicians to customer locations, facilitating efficient scheduling, and maintaining effective communication with both internal teams and external clients.

Key Responsibilities:

  • Receive and respond to customer requests and inquiries.
  • Schedule and dispatch technicians based on priority, availability, and skillset.
  • Coordinate with technicians to ensure efficient allocation of resources and timely completion of jobs.
  • Track and update tickets, ensuring accurate documentation of requests, technician assignments, and job progress.
  • Communicate with customers regarding appointments, delays, and other relevant information.
  • Collaborate with the department, sales team, and other internal stakeholders to address customer needs and resolve issues effectively.
  • Maintain up-to-date knowledge of technician availability, skills, and geographical coverage.
  • Assist in maintaining and updating records, including customer information, service histories, and equipment details.
  • Handle incoming phone calls, emails, and other forms of communication related to requests.
  • Provide excellent customer service by promptly responding to inquiries, addressing concerns, and ensuring customer satisfaction.
  • Process job recommendations and send to sales for quotation and further scheduling.
  • Itemize and bill all services completed and maintain records of all customer billing related to service.

Requirements:

  • High school diploma or equivalent; additional education or training in a related field is a plus.
  • Proven experience as a dispatcher, scheduler, or in a similar role.
  • Strong organizational skills and the ability to prioritize and multitask effectively.
  • Excellent communication skills, both verbal and written.
  • Proficiency in using computer software and systems, including scheduling software, CRM tools, and Microsoft Office Suite.
  • Familiarity with industrial equipment, preferably boilers, is desirable but not required.
  • Ability to remain calm under pressure and make quick decisions to ensure efficient dispatching.
  • Outstanding customer service skills with a focus on problem-solving and conflict resolution.
  • Flexibility to work in a fast-paced environment and adapt to changing priorities.

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Work Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday
  • Weekends as needed

Location:

  • Bronx, NY

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