HVAC Service Manager

3 weeks ago


New York, New York, United States Newmans Heating & Air Conditioning Full time
Job Description

We are seeking a highly skilled and experienced HVAC Service Manager to oversee our field service technicians and drive the success of our service department.

  • Lead a team of field service technicians and provide guidance and support to ensure exceptional customer service and efficient job completion.
  • Conduct regular meetings to review service procedures, provide training, and implement process improvements.
  • Develop and implement field and office procedures to enhance service department efficiency and productivity.
  • Identify training opportunities and provide resources to support team growth and development.
  • Communicate effectively with field technicians, dispatchers, and customers to ensure seamless job execution and customer satisfaction.
  • Closely monitor job progress, ensure timely completion, and maintain accurate records.
  • Collaborate with the dispatcher to optimize scheduling and resource allocation.
  • Ensure all jobs are completed within budget and to the highest standards of quality.
  • Conduct site visits as needed to assess job progress and provide support.
  • Review and prepare closed jobs for billing, ensuring all necessary documentation is complete and accurate.
  • Provide backup support for weekend and after-hours emergency service calls.
  • Contribute to building a positive and healthy team culture that fosters growth, development, and job satisfaction.

About Us

Newmans Heating & Air Conditioning is a family-owned HVAC company dedicated to providing exceptional service and solutions to our customers. We cover a large portion of central and northern New Jersey, with a strong presence in Hudson and Bergen counties. Our scope of business includes residential and commercial HVAC services, maintenance, and installation.


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